Clean and comfortable

Very nice Hotel, Isaac at reception was great

Beautiful rooms and lobby’s in the hotel. Main complaint would be about maintenance around the pools, furniture and curtains not kept very clean

Xontine

Clean room and great customer service

The property is beautiful. Great location. It was very walkable. There was no communication from the staff in regards to the electricity going off at night for a few hours and no hot water at night. There were no phones in the rooms or refrigerator.

Everything very good

The luxurious hospitality and experience you are looking for in a capital city. Viva la Mexico.

Great location and a nice enough hotel. It's clean and the staff are helpful. Water is only warm at times not hot and the bed is very hard. It's located nest to a hostel that can be quite loud until 2300. The breakfast is pretty good and the grounds are nice. Adding double glazing for noise, fixing the hot water and upgrading the bed would make this place a gem.

Hotel was Extraordinary, Staff was wonderful, location great..cant wait for my next visit..

Was a pleasant stay

No fridge, and the breakfast is not included. AC unit need to be upgraded, they do work. Facility its nice and within a walking distance to the main plaza.

Checkin process was simple and easy. The whole staff was super friendly. Loved that TV had Netflix on it. The room was clean and spacious. The middle pool was my favorite. There was no one around in the pools so I had it all to myself. They have a little bar area where I was able to get drinks to take to the pool or even enjoy it at the bar. Lots of good places to eat within walking distance. Staff were all very helpful. Highly recommend.

T

Property was nice. People were very friendly and helpful. AC took a while to cool down but WOW was it hot in Merida.

Beautiful property near to Centro plazas and restaurants. 3 swimming pools, super friendly staff and in house bar and restaurant ( breakfast only).

Property has a nice style with three small pools. Our room was simple, but could have done with a mini fridge to keep drinks cool. Location is perfect - plenty of great bars and restaurants nearby but be aware that this comes with some additional noise on the weekend.

Hacienda Mérida is a charming, centrally located gem—just a short walk from key attractions like the Mérida Cathedral, Paseo de Montejo, Santa Lucía, and the city’s renowned gastronomy street. The front office team was exceptionally warm and accommodating, even assisting with planning day trips to Uxmal, Chichén Itzá, and Valladolid before our arrival. The rooms were spotless and cleaned daily. We absolutely loved our stay at Hacienda Mérida and wouldn’t hesitate to recommend it or return in the future.

Hotel Hacienda Merida is a charming, well maintained boutique hotel. The staff was welcoming and attentive, and the room was cleaned to perfection each day. Breakfast served on the outside patio was a lovely start to the day. If you like salsa dancing, La Negrita is a short walk down the street. I loved staying at Hacienda Merida. It made my last few days in Merida a pleasure!

Great place and the service was amazing. Super friendly staff