Overall Ratings & Reviews Candlewood Suites SAN ANTONIO DOWNTOWN by IHG

Hard to get into and out to attractions

The pool was nice and clean. Free laundry facilities was a plus. Area was close to downtown.

Na

When i booked the room i was listed as pet friendly. After I checked in and sign in and given the room key. I was told that after three strikes a ( complaints) gaist my pet we would have to leave ghe hotel and look for some where else to stay. The young lady was not friendly at all. I told her that if i would have known that , i wouldn't have booked there. We stayed to nights, every time we came in or left , she wouldn't even say have a good day, hello or look at us. Just very rude customer service.

Great stay

Very nice and comfortable room. Bed was great. Staff very friendly and helpful in suggesting restaurants.

Very comfortable beds

The beds were nice the location was not hard to get to and there are things located close by. But we saw one too many roaches in both of the rooms we paid for. For a place that has kitchenette’s seeing cockroaches is a little concerning

Nice Place but was disappointed with the restroom it was dirty and seemed like it was not cleaned. Water was in the tub and the tub was stained with grease . The restroom floor was stained and dirty .

Customer Service was perfect. However, I never realized how much I depend on a tv for a news source until we didn’t have one on this trip. Ask for a room that does not have a Vizio tv.

Courteous staff willing to go extra mile to assist customers specially the receptionist who checked us in. Clean room, convenient location.

It was a great stay! My husband and I loved it. The beds and pillows are really comfortable. Their comforters are really warm. We loved being able to make our own food and have our own tiny kitchen. There were no obnoxious neighbors. The cleaning lady knocked once to check if we needed anything. The staff was polite. Will definitely stay here again!

Good

Nice quiet place to stay

I have stayed here every time I visit San Antonio and I have never had a complaints! The staff is friendly and the rooms are always clean!

The Matress was really comfy and the pillows too, the pool was clean, the floor was a little dirty and they don’t make our beds or clean overall we don’t get clean towels either,,

Amazing staff and clean property. An amazing with fur babies.

Everything was excellent just one thing they dont clean your room in your whole stay

I was worried about staying here since there really isn't anything close by. Check-in was fine. The hallway on the 2nd floor smelled funny, but our room was clean with no odor. A/C worked fine. No complaints at all.

Great bed, full kitchen, large room, 4 blocks from riverwalk then 30 minutes to Alamo and main riverwalk area. Quiet. Great wifi in hall and downstairs. Limited to no wifi in 4th floor room for entire week. If you need wifi, check actual service before room assignment. Every day front desk said no one else complained, but people we talked to had limited service also. In spite of this would stay again.