Overall Ratings & Reviews Citizen Hotel

The beach and the restaurant was nice and the staff was really nice. The room was clean.

Right on Juhu beach. Very helpful staff. No issues

The best thing about Citizen Hotel is its location—right by Juhu Beach, with easy access to transport and walks along the shore. The rooms are dated but very clean, with air conditioning and fans. However, the furniture feels old-school. Breakfast was overpriced with limited options, and the staff inside weren’t friendly or helpful—mostly indifferent and rarely smiled. On the other hand, the outside staff, including security, were lovely and always greeted guests warmly. The hotel wasn’t very accommodating, refusing to store bags and hesitating to reheat food since there are no microwaves in the rooms. Overall, decent for location but lacking in service and hospitality.

Honestly, the rooms and bathrooms have seen better days. However, and it’s a BIG however, I would definitely stay again. The restaurant, with it’s terrace overlooking the beach is really excellent. Skip the continental options, the Indian food is superb. Also, the staff, and especially the young folk serving in the restaurant are lovely: sweet and helpful. Breakfast, watching the waves roll in on Juhu beach, is a memorable experience.

Great place

Average.

A reasonably priced hotel. Comfortable. Situated on the beach. Rooms a little small but perfectly sufficient. Staff very pleasant and helpful. Short easy walk to street food markets and ordinary restaurants.

We had a short stay before our flight to Toronto. It is a great location by the beach, in a nice neighborhood. The room was nice and clean with all amenities. The staff was very courteous and helpful. No complaints at all.

It was clean, but apart from the new 'patio' area, it's very dated. It is quiet for Mumbai.

Perfect for a night stay

Rooms are small, but cozy and clean. Right on the beach. Good for couples and or corporate guests.

Rude and unhelpful front desk staff. Low ceilings. Noisy as hell. Construction site next door.

Room condition is very old and poor. need renovation and proper aircirculation . if window need protetction then put some jaali or gril after glass, so that we can have some fresh air. Very humid and AC were not controlling the temperature.

Good

Overall very good value. Very friendly staff

Cannot fault the hotel great location. Nothing too much bother and the whole team where great

The Citizen Hotel was a great stop for me on the way to the International Airport. The room was very comfortable and I enjoyed the buffet before leaving for the airport. The staff was very helpful.

Good location.

I always stay in this hotel for its outside sea front dinning and sitting to relax my holiday but this time expedia and citizen hotel thoroughly let me down with my family as it was your responsibilty to check if this hotel was in construction. this is not fare at all as my holiday was ruined. please I would like you to refund my monies

Wonderful.customer service