Overall Ratings & Reviews The Nautilus Napier

Lovely view of the Marine Parade beachfront. convenient lift to the third floor.

very friendly staff. Great view very comfort bed and great shower. Good wifi too

Thanks was awesome will be back to stay again next time!

Had to wait til the morning to get our milk we rellied on this to feed our baby

Great host. Great stay

Great sized rooms and good service throughout our stay. Warm and comfortable big bed

Great but rooms are tired

Beautiful place. Good TV viewing choices. Close to city centre.

Wonderful night stay

Would stay again :)

Great location. Property is quite dated. Spa bath was amazing but it dominated thr bathroom. Overpriced for what we paid, but i was a popular weekend.

While staying at The Nautilus Napier, our car was broken into in their carpark, which understandably caused significant stress. Unfortunately, we asked to leave early to address the situation and ensure our belongings were safe. We explained the circumstances to the hotel staff and requested a refund for the remaining night, but they were unable to accommodate our request due to their no-refund policy. While I understand policies are in place for a reason, I had hoped the hotel might have made an exception given the exceptional circumstances. The property itself was clean, but this experience left us feeling disappointed at a time when some understanding would have made a big difference.

Overall an excellent stay. Highly recommended

Upgrade provided at no extra cost. Balcony ocean view. Large double jucuzzi. Very large room. Adjoining Indian restaurant served excellent food. Very friendly staff on reception. Reasonably priced. Highly recommended.

Nice room, only issue was there were two TVs in the unit and one unit would switch on by itself in the middle of the night and it was unable to be switched off at the wall

We booked an Executive studio room with partial view but were given what appeared to be a family room (had a separate bedroom with twin beds as well as a queen/king bed in the lounge area). The spa bath was a nice addition although several jets weren't working. Overall the room was looking a little tired - marks on the tiles and furnishings - but was very clean and the bed was comfortable. We were on the ground floor and at first were a little concerned about road noise but that settled right down by the time we were ready for bed and remained quiet throughout the night. Only stayed one night but we were happy with our choice for the price paid.

Lovely people too. They went out of their way to make sure we were comfortable.

Our stay at The Nautilus in Napier was distressing. Slippery, unmarked tiles led to us slipping injuring ourselves. The bathroom flooded, soaking our belongings, and staff refused to take responsibility, offering no assistance. A used cigarette was found in the kitchen cupboard. Management was rude, swore at me, and refused compensation, We spent the night unable to use the bathroom. This experience was traumatic and unacceptable.

Overall average experience

Professional friendly staff