Overall Ratings & Reviews Holiday Inn Express & Suites ST CHARLES by IHG, an IHG Hotel

I was very happy with this hotel. The staff were friendly and it was a very nice place to stay.

I spent a lot of time on hold

Okay, let me start by saying this was the worst hotel room I have ever been in. The room was right off the lobby, which was also where breakfast was served. There must have been some kind of youth sport event, as all the young men and I would imagine chaperones gathered in the lobby common area. I was told that quiet time was at 9pm, almost midnight and the noise, I could hear complete conversations, laughter and chairs being moved around, there were no carpets so it was so loud. Why, why and how could the host not hear the noise, pretty sad with the amount we paid for the room to not be able to get and quiet, we needed to get up and leave by 7am, oh, and breakfast wasn’t going to be served until 7am, so much for that! Never again!

This place is falling apart. It’s honestly shocking for a Holiday Inn Express. First they tried to charge for for a different traveler even though they had my ID — it was for several THOUSAND dollars. Then the room’s bathroom was a mess and the pool was not in good condition. The front staff was polite but did overall this was the worst experience I’ve had from my favorite hotel brand.

Our room seemed clean as we entered, however upon further inspection, there was a beer can left in the window sill, the ice bucket had dirty tissues in it and the sofa bed had hair and crumbs all over it. The pool seemed dirty, however it may have been just the lighting or something else. Other than that, the service was good and everything else went well.

Room was beautiful and very clean. Halls were noisy with other guest. Breakfast was made fresh. We will return.

The “Staff” was Awesome!!

Great hotel!

The friendliest most accommodating staff. We continue to return because of them.

New, clean, quiet. Toilet needed repair, as it didn’t stop running when tank filled.

I am worried this property is on the decline - attention to details. Faucet handle in bathroom came off - flange around door stop fell off - the pool needed maintenance (chlorine) and was cold - the breakfast was lukewarm at best and not as much variety as on previous stays. The printed TV guide laminated in the room - not correct - no Wi-fi on the TV so no access to stream - TV guide on the TV also not correct. You are left to just scroll and hope..Has this changed owners? It makes me wonder

Great!!

Everything about our three night stay at this hotel was wonderful. Highly recommend.

Courteous Staff, Room was clean and spacious. Met our needs nicely Enjoyed the breakfast buffet

Very nice hotel highly recommended

The shower was broken and would not stay up in a correct position. The towel shelf was pulling off the wall.

Very clean great breakfast. Very helpful staff.

Staff were very nice, rooms really clean and beds were comfortable.

Standard hotel, decent breakfast, there was a water issue so we did not use the shower in the morning, AC loud but not efficient so kept turning on all evening which impacted sleep, which is common for this era of wall ac units I have found. Just info to be aware of.

The breakfast " buffet" was awful...so much so...each person besides myself I saw walk in to where the " food" was at...swiftly walked right back out as I did, empty handed... I gave 3 stars because the beds and pillows were definitely very comfortable...