Overall Ratings & Reviews Best Western Plus Hartford Lodge

Great breakfast.

The property was wonderful and the staff was welcoming. My only problem was the fitness center which had very poor air conditioning. I’m not into hot yoga and fitness centers are usually very cool to encourage workouts. I hope that this will be corrected by our next visit. Otherwise, the stay was excellent.

This pet room had carpet that was stained. The rest of the room was fine. Carpet in pet rooms not good. Breakfast was made to order and very good!

This is a clean, comfortable, reliable stop on your way anywhere. Not much to do in town, but there is a pool on the premises and it’s pretty quiet for a motel. Beds are more comfortable than some b&bs we’ve been to. Simple breakfast, but they will make eggs to order.

Na

We had to request a different room because the first one was infested with flies. The condition of the chair and carpet in the room is pretty off putting, but the beds and shower were nice. Nice breakfast service in the morning. But come on, give customers a bottle of $0.25 Kirkland water vs charging $1.50. That’s just rude.

Enjoyed pool and spa. The breakfast was nice!

I love the the breakfast, and the friendly staff

It would be five stars but the indoor pool area was dirty. The floors and shower area has clearly never been cleaned. I don't like that there are no towels and no one told us at checkinthat we needed to go to the office and get towels before going to the pool. The hot tub was the real problem, it looked like someone straight up dropped a deuce in there and then the pump and the bubbles just churned it up into a filthy brown soup with brown foam on top. That might be because the toilet in the only bathroom wasn't working. Otherwise the room was nice if you like really soft mattress and the people were nice.

Room is spacious, and their breakfast is make to order, which is a big bonus. The only downside is there is a damaged hair dryer and cracked wall when we arrived.

Parking garage is atrocious

Clean

For what we paid for one night you would think there would be a seal on the bottom of the door and a cleaner bathroom.

Provide breakfast and indoor pool.

Nice hotel, great service, Chris at the front desk was very helpful.

Always clean and staff is friendly

Nice and clean hotel. Friendly staff. Made to order breakfast was excellent.

I always stop here on my way to Washington.

Very nice

Room was ok. Issue at the desk checking in (other person) but ok. We left a new double charger in the room. Very difficult reaching the local facility, called twice, it wasn't turned in. Disappointing.