The overall condition of the room was unacceptable and far below even basic standards of cleanliness and hospitality.
Upon arrival, I noticed the carpets were extremely dirty, the sheets were old and stained, and the towels provided were worn out and clearly not fresh. The dresser was broken, and both the WiFi did not work at all during my stay.
To make matters worse, when I requested clean towels, the staff was unhelpful and dismissive. In particular, a staff member named Carmen was extremely rude and unprofessional, which added to the frustration of an already unpleasant experience.