It’s ok for an overnight stay and value for money…but… ludicrous to say this is four-star. It’s barely two-star. Rooms very basic. The restaurant hasn’t been open for three years and hard to say whether or not the bar opens. You need orienteering skills to find the private car park. Good breakfast, though

Great rooms and friendly staff

An ideal town centre location for a one night stay. We had two rooms, one standard and one executive and really there was little to choose between them, other than a little more space. Our rooms were on the second floor and it meant a two flight walk up, I'm not sure that there is a lift, perhaps in the other wing, so worth checking if stairs are an issue. Both had good shower rooms and we all slept well. A buffet breakfast was on offer and the receptionist offered to cook a choice of eggs for us all. This hotel used to have a notable restaurant but a change of ownership (and Covid) means that there is no longer an evening meal option. The hotel seemed very quiet for a Friday evening but it was mid March. The hotel has a private car park about 200m away but it looked more secure parking on the street directly in front of the hotel. We would be happy to stay again.

No Air Conditioning. No real shower facility. When we booked we understood thar the hotel had a restaurant, It was no longer functioning.

The room was a long way up on the second floor. No lift and very steep final flight of stairs. The curtain was not hung properly and the WC (and therefore the rest of the small room) was very smelly. The fire alarm went off just as i was getting to sleep and we were all out on the pavement for an hour, en deshabille.

Very friendly, helpful staff, let us have a tasty dinner even though we arrived late. Nice room, very clean, clean bathroom, loved the jacuzzi, all very good value. Only 2 less than perfect elements were no lift (fine for me, good exercise with the bags!) and the room was very warm. Lovely view from the room of the beautiful church. Many thanks for having us!

Excellent food - our second stay here - staff always very helpful

A beautiful boutique hotel, howver they do have family rooms and we had our dog with us and it was all good.

Good location. Excellent ublic parking outside or two minutes walk away secure offroad parking. Lovely bar We will definitely return

Friendly hotel in decent location. Excellent restaurant, extensive and impressive wine list - though I think one or two of them have gone past their best. Absence of a lift would be a problem for some. Free parking outside only at weekends, but the rest of the time a small municipal fee.

Excellent food and wine, with good choice of menus and dining rooms. Also good range of breakfast items on buffet in lovely breakfast room.

Extremely helpful and friendly staff. Quiet location and yet in the town centre. Private car park nearby.

Touch of Old World faded glory. Such a change from Hotel groups. Interesting Art on the walls and a very pretty Good bar. Great Service Traditional food which was well presented and interesting flavours. We have stayed here several times over the last 15 years and not much has changed except some updating with better showers etc. We had my 5 year old grandson with us and they were very good with him and his food. My only criticism was 10 euros for two glasses of milk. Bit steep I thought. Will go there again

Chambre extrêmement chaude durant le séjour. Un ventilateur de meilleure qualité aurait aurait permis de mieux compenser cette situation et d’améliorer le confort. Concernant l’état de la chambre, un spot au plafond était grillé, la lampe de lecture était arrachée et hors service, et la chasse d’eau mériterait d’être revue. Un rafraîchissement général semble nécessaire pour être en adéquation avec le standing annoncé de l’établissement. Dommage, car le manque d’entretien donne une impression mitigée pour un hôtel classé 4 étoiles.

J'ai séjourné dans la chambre n°8, durant la nuit du 1er au 2 juin. L'état de cette chambre ne correspond pas au niveau de prestation attendu dans un hôtel 4 étoiles. À mon arrivée, la chasse d'eau des toilettes était démontée et ne fonctionnait pas correctement. De plus, le manche de la brosse des WC était cassé. Concernant la salle de bains, il était impossible d'utiliser la douchette, le bouton de sélection étant cassé. J'ai donc été contraint de prendre un bain. Cependant, à la fin de celui-ci, il m'a été impossible de vidanger la baignoire, le mécanisme de levage du bouchon étant également défectueux. Il n'est pas acceptable qu'une chambre présentant autant de dysfonctionnements soit proposée à la location dans un établissement de cette catégorie.

Chambre confortable Attention pas d ascenseur et marche un peu difficile Personnels accueillant et serviable Petit déjeuner bon mais ne vaut pas les 17€ à payer, je m attendais à un plus large choix pour ce prix

Moquette de la chambre ancienne et tachée. Chasse d'eau cassée. Dans l'autre chambre réservée,pas de papier toilette. Au petit déjeuner,pain industriel bas de gamme. Chacun touche la baguette avec ses mains .J'ai apporté une serviette en papier pour que cela ne se produise pas. Heureusement que le prix, modéré ,de la nuit comprenant le petit déjeuner ne correspond pas aux 4 * de cet hôtel car la déception se serait muée en colère.

Lo mejor del hotel es la situación, en pleno centro de Douai. El desayuno era bueno tambien. Habia plazas para aparcar en la calle pero no gratis como se anuncia. Lo peor es el estado del hotel y nuestra habitación, necesita una reforma. Y la habitación muy pequeña e incómoda para manejarse.

Equipe d'accueil du soir et du matin très agréable. Petit déjeuner apprécié. Par contre dans la salle de bain, le robinet de la baignoire reste à fixer.

Hôtel en plein centre-ville