Hotel is not far from St

When we first arrived in Venice, we followed the directions to the hotel location, but when we got there, there was a sign telling us to go to a different location. This was very confusing, and we couldn’t find the hotel at first, only to realize it was listed under a different name. The receptionist was nice and explained they own several hotels. After checking in and paying, we were then told that our apartment suite was in another building about a 10-minute walk away, which we were not aware of beforehand. When we arrived, there was no elevator, and we had to carry three large suitcases up four flights of stairs. The worst part was that there was no hot water and the heater was not working. We stayed during the cold season, so the apartment was freezing. The phone number they provided didn’t work most of the time and went straight to voicemail. When we finally reached someone, we had to wait over an hour for maintenance. The water and heater would work during the day but would stop working after 10 PM. This happened both nights we stayed there, and we had to bundle up in our clothes and even buy extra blankets to stay warm. At checkout, I told the receptionist about our experience and hope they fix these issues so future guests don’t have to go through the same situation.

yes weve got a spotless room as well as some very helpful staffs showing what a traveller needs. excellent service!

We stayed here in an annex apartment for Christmas. It’s a 5 minute walk from Rialto bridge and St Mark’s Square. The staff were really friendly and helpful. The apartment was perfect for our family of two adults and two children with two separate rooms.

The room was nice and comfortable very convenient to attractions.

Staff were friendly kind and accommodating of all religions.

I didn’t expect that I booked the entire apartment which is so great. Because we are a party of five. The house was clean, classic style that I love very much. The buffet was great. The cappuccino machine broke, but the staff was so efficient and served the guests an alternative cappuccino. But be aware that the buffet charges 12 euros per person. But the options of food are great and for me they are healthy options. The staff were great too. Definitely recommend this place for those who will travel to Venice.

Clean room Got free drinks Great location

Loved the place

The hotel was perfect comfortable and close to everything

Receptionist was rude. Phone not working. Shower door wouldn't close.

Although we stayed in the Anex building (in the anex itself) the staff were super helpful and welcoming. The room itself was as you may expect in Venice, on the smaller side but it was a perfect location to explore from, just be warned if you book the (cheaper) anex room it is up 3 flights of stairs and the final set you may have to tuck/crouch up and down them.

Indeed best hotel ever I stayed in Europe ,Worldclass awesome staff headed by Leizel and Franco , great ambience near the grand canal …..Can’t wait to visit them, highly recommendable near to shopping center and walking distance to Passat San Marco …. Kudos it’s 6 star for me.

Martina was incredible. Everything was perfect.

Perfect location to visit venice in short trip.

Perfect location. Also the staff were really kind and helpful. Would definitely recommend anyone..

Yes

Best location for vavations

Better customer service.

The room was clean and staff was nice.