We did not try the breakfast as I am not a fan of buffet style food. The room was a bit chilly with the air but stuffy without. We got a second blanket and it was fine.

Good

From the moment I arrived, every detail of my stay exceeded expectations. The staff’s warmth and attentiveness made me feel genuinely welcomed, and the room was nothing short of exceptional—beautifully designed, spotless, and incredibly comfortable. I left feeling refreshed, valued, and already looking forward to returning.

Excellent location for seeing historical areas.

I disliked the insufficient lighting. In the rooms

I’ve stayed at this hotel multiple times and like always all the staff is very friendly and are available to help or answer any questions. The room, places to eat and walkable to near attractions. Everything excellent!

Hotel in the red light district. Still safe. There is a fountain that says purified water. It's NOT. Ended up with sickness from that water fountain.

The property is in excellent to walk to the Zocalo and other historic buildings.

Room was clean, what makes it a 4 star hotel is the fact there is 24/7 security. However, the area itself isn’t the most secure in terms of how the streets feel. Apart from that, great staff and great location of how close you are to tourist destinations

Chambre immense et magnifique! Un hôtel de grande classe. La piscine offre aussi un très bel environnement avec bar, et la salle de sport était ok, avec sauna.

Room spotless and nice staff was very nice the only small problem was the first nights room the toilet would leak water from the flush handle other than that everything was great

Habitación impecable, pero sin escritorio.

The was spotless and the service was good

Room and pool were great Most staff were very friendly Reception staff were a bit cold

No complaints

Great place, amenities were nice, great staff, awesome hot tub

Electric cables hanging from the ceiling

This place was perfect for our family of 5. With a greater selection of breaky options and softer beds it’d be a solid 5/5. I’d read reviews on the location but we felt perfectly safe the entire time. Yes there’s prostitutes in the surrounds and homeless people sadly living on the streets, but they’re perfectly harmless. We loved the area and how accessible it was to transport, historic centre, Polanco etc. We will definitely return.

Room was okay- one of our three beds the linens had stains and some hair , the staff was nice . One thing that was really bad was cell phone signal and the WiFi kept going in and out . On the pro side it’s close to historic center which was awesome for us .

Staff was very helpful and courteous. The main lobby was lovely. The included breakfast had lots of options and was good food. The rooms were clean. The toilets didn’t flush well, and it’s a very noisy hotel. But it felt safe.