We complained that there was no bathplug (my wife enjoys bathing) or shower curtain, resulting in the bathroom floor being slippery. There was a stain on the carpet. We were not shown an alternative room. I asked for a quiet room, and we were told that 'all rooms are quiet'. We were then woken by the heavy traffic outside at night. The room was dirty, with poor decor. I don't think I would force a prisoner or a homeless person to stay in this room. Disgusting,