Friendly staff, clean room (every day we requested a room tidy due to cracker smashing toddlers and were pleased each time we returned if the arvo). The staff also went out of their way to fix our bathtub when the plug got stuck and wouldn’t drain. Excellent location for the lagoon, Whitehaven beach, multi playgrounds, cafes…

Nice location and large rooms. Cleanliness and age of some engineering aspects drags this place down

Stayed in courtyard king in their “motel” building. Open plan room with sink/shower (toilet does have a seperate door). No smell in this room. Clean.

Room had a terrible awful smell to it. Construction right next door starting 8am on the dot continuing all day (not warned about it verbally, only a small thing on a piece of paper).

Carpet in the room was very old and dirty. The hotel is under major construction and the entire first floor is being renovated. Being on the second floor without prior notice when booking was extremely frustrating as the construction work started at 8:30am so don’t think about sleeping late.

The location was excellent. The rooms nice and clean and the reception staff very friendly

Yes staff was great The room nice , clean but would of been nice if it had a safe.

Large spacious room .. staff attentive .. bathrooms a bit dated and no draws to store clothes

All good

The staff were awesome. Reception went above and beyond to locate our lost bags. Room service were so accommodating, and both restaurant and bar staff great. Loved our 11 night stay. Total relaxation, great place to reset.

Great service

Huge rooms, very clean and comfortable with an espresso coffee machine! Great location, great amenities, no downside.

Clean room

Awesome

The hair dryer is very sticky and dusty.

Clean spacious room. Building work ongoing at the time. Staff seemed a bit disinterested. Despite that, great location

Good location for all amenities

From start to finish we received poor service in this hotel.

Room nice except I hurt my toes between bathroom and main room. Really need smooth prevent that. Carpet is dark. Hairdryer handle dirty

Service and location were good however room was disgusting. Grubby, full of limescale in bathroom, rusted bathroom bin, crispy stains in carpet, white silicone was yellowed brown & room smelt damp. Needs a complete renovation and serious cleanliness attention