The hotel's hardware is perfect. We loved our room (特別室離れ庭＆露天風呂付「考槃居」), which cost HK$44,400 (US$5,612) for two nights. The room and bedding were incredibly comfortable, and standard yukatas were provided, though we were surprised by the lack of pajamas. We thoroughly enjoyed the separate bathhouse featuring an outdoor onsen and indoor hinoki bath. However, the bedroom suffered from foot traffic noise. The English-speaking staff tried her best, but lacked the genuine sincerity typical of luxury ryokans. Overall, service felt sloppy considering the hotel's caliber and premium price. We truly wished for service that was more considerate, attentive, and delivered from the heart. Upon arrival, we were informed meals would be served in the main restaurant rather than our room. Disappointingly, we ate dinner alongside three other tables. In our experience, high-end ryokans always offer in-room dining or private restaurant rooms. Guests paying this premium expect privacy and exclusivity, which felt overlooked here. Wanting to utilize our room's generous space, we requested in-room breakfast instead. Fortunately, they accommodated this. Our second dinner remained in the restaurant, but thankfully in a private room. The food was mediocre; the Kobe beef tasted like average wagyu. None of the seasonal dishes possessed the refinement expected at this price point. Overall, we simply wanted a much better dining experience to match the stunning property and the premium we paid.

Very satisfied……..

The foods was excellent

Very nice stay. Staff are all professional and friendly. Dinner and breakfast were great. Onsen was perfect on a snowy day. We'd love to come back some day.

Staff is extremely friendly and helpful. The food is excellently presented and extraordinary testy. The location is right next to the bus station.

Everything is good

Very good

its what you want

The staff were amazing and went above and beyond to make our stay great. We even had a lovely visit to a nearby waterfall. Enjoyed the onsen. Highly recommend for the onsen, proximity to shopping and the amazing staff.

Very special experience we have had ever!! The Japanese cuisine were amazing. Very high quality dishes and service. Clean and kind service.

Spa Dinner&breakfast

We enjoyed our overall stay in this traditional onsen inn. The lady who showed us to our room and explained how to make use of the onsen was very kind and helpful. Dinner was a special experience as was the Japanese breakfast. Our servers were attentive and very polite. It was helpful how they explained the dishes to us. I’m afraid, however, that the lady who intercepted us upon arrival was not so charming. Her attitude was rather brusque as she demanded us to face the camera without explaining that it was a thermometer. In fact, the front desk check in experience was below the standard of service one would expect at this price point.

Not easy to find the place as the sign is not obvious.

We had a great stay at Tocen! Great service at the hotel and it was a very comfortable stay.

Beautiful old inn. Antiques in each of the rooms. Loved the ofuro and the chair massager in the room. Very helpful staff. Good English support. Very close to the shopping area of the town.

Staff was amazing and friendly! The town had so much to offer for a mini trip away!

こちらのお宿にずっと泊まりたくてイギリスから伺いました。希望の部屋風呂つきのお部屋はすでにいっぱいだったのですが、貸切温泉の予約サービスができて満喫できました。お宿の雰囲気は全てが好みで、陰翳礼讃の静かで豊かな時間、日本らしさが大変感じられました。温泉のお湯もなめらかで肌に大変よく、手湿疹が滞在中に綺麗になくなりました。残念ながらイギリスに戻ってきた途端に再発症してしまいました。湯の花など販売していたら買ってきたかったほど私にはあっていました。毎回一時帰国の際には伺いたいお宿です。

Service and cleanness

Such a peaceful stay!

아리마에서 편안한 하루를 보냈습니다. 객실과 식사도 훌륭했고, 온천과 서비스까지 완벽했습니다. 다음날은 떠니가 싫을정도로 만족했습니다.