Springhill Suites by Marriott Moore

Explore Springhill Suites by Marriott Moore
8.8
Very Good
From 834 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

9.2

Service and Facilites

9.2

Traveler Reviews Springhill Suites by Marriott Moore

Number of reviews per page
20
40
Top reviews
Heidi
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The toilet in the room we were in was out of order for our first night. The hotel was booked out but did not have maintenance available to fix it. Nothing was offered to make it right.
Chris
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel rooms are very spacious and the hotel was conveniently located. Breakfast was about what you expect from a Marriot hotel, and the amenities were nicely maintained. The only knock is them not yet upgrading to smart TVs, so I would suggest bringing a streaming device such as a Firestick or Roku.
Ulysses
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was amazing
Jason
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Just old and dirty. Hair all over, floor had not been vacuumed. Very unclean. Not what we are used to from this chain
Ashley
icon-Business
Business
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Small parking lot if you are towing a trailer. Friendly staff and clean.
Chrislen
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Breakfast was good! Rooms were clean
Josefa
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Front desk clerk gave us a perfect room where we were able to see the fireworks.
Lizzet
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

It's an older hotel. It's not the first older hotel I have stayed in but this one has been one of the most unpleasant ones. Tv not working, had very few channels with service. Restroom was pretty ran down. Mini fridge woukd not keep food cold. Staff at checkin was not friendly. Both ladies I dealt with acted like they didn't want to be there. There is a
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Dawn
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Nice, clean hotel. Accessible to multiple restaurants within walking distance. Would stay again!
Jeanine
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

3 hotels next to each other in the area and this one was a little more expensive. We were expecting more compare to other two near by. We were greeted by a very rude and poor trained front desk lady. Bathroom glass door about to fall down, sunken mattress . Hotel was clean.
Amber
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

The place was very clean and nice, but you could tell it was a little worn and dated. However, I did hear someone say it’s supposed to get a remodel next year! I hope that true. Other than that; staff was friendly, the breakfast was fully stocked, and the room was large. We had a good time.
Anthony
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great location. I didnt like the low flow toilets and transparent pocket doors for the bathrooms. Other than that the place was great and would definitely stay again.
Tina
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Property needs attention. Lots of damaged fixtures, doors dont close and "frosted windows" on bathroom doors not frosted in areas.Not a value. King suite.
Sarah
2.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

It smelled horrible in our room and it does not look like the pictures. Very disappointed.
Yedid Magdalena
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Very good price/quality
MELISSA
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Staff great. Very clean. Nice rooms. Hardest bed I have ever tried to sleep on. The ONLY bread option at breakfast was a loaf of stale bread. Sad because I really liked everything else.
Rachel
icon-Business
Business
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Wet food option compared to some of the other choices
Cecilia
icon-Business
Business
2.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The Hotel had bed bugs and urine on the mattresses. We went to two different rooms and both were disgusting. The first room had urine and possibly blood all over the mattress, they moved us rooms. We decided to leave after we saw the second room had bed bugs in the sheets. We reached out to the hotel and to hotels.com for a refund and we still have not been refunded.
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Michael
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The room we were in had a lumpy bed and the couch bed had roach droppings!!!
Ryan
4.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The pictures are nice on the website. The room #316 appears nice but there was popcorn & chips on the floor. There was mold on parts of the wall. Pieces of that wall falling off inside & outside the shower area. The fridge needed cleaning. The only countertops cleaned were in the bathroom. The worst part was the bed. It was stiff, worn, lumpy & in some places you could feel the springs. The staff is good & mildly helpful.
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Number of reviews per page
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