Overall Ratings & Reviews The Ritz-Carlton, Charlotte

It was very nice and clean. The staff was very friendly.

Our room wasn’t available at 4:00 PM But they made it right by buying us food & drinks.

Friendly and responsive staff. Management does work to make some shortcomings whole.

All I can say is if you’ve never had the experience at the Ritz Carlton? You need to have one! Yes, I tipped everybody at least 10 bucks for everything they did for me, but you know what? They treated my lady like royalty and they treated me the same way. I have never felt more important for being just an average guy in my life. This was a celebration of my girlfriend‘s divorce after three years, and yes, we definitely bougie it up! The staff made the room all romantic for me while we were out to dinner and surprised her as she walked through the door. Pretty much you ask them to do anything and will bend over backwards to make sure that they get it done.

Excellent location. Friendly staff.

Property located in Downtown…Beautiful room. However, there is always room for a better service including the welcome amenities

Perfect

It’s great

In room dining was cold by the time food arrived

Terribly noisy. Couldn’t get a good nights rest due to the loud noise. Our room faced the street, but even on the highest floor, the noise was still unbearable. For over $600 a night, this I was definitely not worth it. The staff is very kind and the Punch Bowl is a great lounge bar.

Great stay! From the dining options to the amazing staff. The attention to detail was top notch.

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Excellent

I stayed here with my fiance for our engament celebration and I have no words to describe how amazing everyone at the Ritz was, their kindness, efficiency, excellent service is the best one we've ever had. The went above and beyond in every single detail and I cant be more thankful. There was no waiting time for the Valet and everything was timely. Thank you!!! You helpe us made this event unforgettable!

Wonderful! The MOST COMFY BEDS EVER!!! Paid for 5 hours of blissful sleep right before my 7am flight. WORTH IT!

Absolutely perfect.

Staff was very hospitable and several amenities available for guest.

Overall ok stay. Staff at front desk and valet friendly. Spa Staff not as friendly and seemed bothered to show me around the Spa. Bar food was good, but slow service. Loud outside our room

Very warm and attentive staff.

Absolutely loved our stay! Room service was amazing. The new spa was incredible. 10/10