Very welcoming on arrival. Hotel is well maintained and has lovely decor. Good service in dining room, bedroom clean and comfortable

Therre was a very limited continental breakfast that was not replenished very well. Coffee was getting low and cold in thermos containers and was not replenished despite telling the staff so.

Room was good, staff helpful, dinner was nice. All ok

Excellent value for money and very friendly, helpful staff. Bathroom and shower a bit tired but all in all would highly recommend

The rooms were clean but I was expecting atleast a bottle of water in the room Food was nice Staff was nice

Weekend stay at a very good price, however rooms could do with an update especially threadbare carpets in places. Staff really nice and helpful Free car parking Nice bar What more could you want.

No complaints about our stay at all.

Parking is on site.Short walk to the town centre

Restaurant staff were lovely— so were reception staff. The parking was convenient and free. However, it was a long walk to my room, up three flights of stairs, with a heavy bag, and I am elderly. There was no lift. The room (in the attic) was cold and the warm air radiator set the alarm off when turned on! So, I had to turn it off. It was very cold.

Room was lovely clean and very big with a nice airy feel in a tranquil location.

I was amazed by the service of a gentleman called Dave. I drove from London to attend a wedding and was going to spent 2 nights at this hotel. I got delayed by roadworks on A406 and M3. I called to ask whether my son could access my room. He had driven in 3 hours earlier with my sister. Dave kindly obliged and I really appreciated that. In addition he was very gracious and kind whe we finally arrived after midnight. The hotel was more than satisfactory for what we required. Parking was adequate. There was a good English breakfast in the morning and I was delighted to discover a rail station a short walk away.

Lovely stay again staff always polite and helpful had 2 dogs with us this time plenty of room for them to spread out n their blankets room clean nice to have a small table and chairs great breakfast and good choice thank you Alton house see you again

This hotel is tired. The rooms are in desperate need of a refurb, from iron burn marks on the carpet to old mattresses. The breakfast was ok and staff are really nice, but that doesn’t make up for the facts that the rooms are poor.

Great Location# Fab and Comfy room

The staff 100%. Breakfast and other meals good. I stayed in Room 23 and found it to be clean and well presented, the exception being the venetian blinds, which didn't seem to have reveived attention for some time. There was a problem with the shower mixer, which, as I was only staying for two nights, I only reported on my departure. Room 23 is immediately adjacent to a first floor public terrace; this didn't bother me as it was closed for access and the weather was inclement, but it would be problematic when an event was taking place in good weather. Fairly happy overall, and I would return if I revisit Alton.

Absolute worse hotel I have ever been too. Myself and 9 other guest including the grooms experienced cold showers the morning of the wedding. We therefore had no option but to proceed with showering in these circumstances as we would have been late for the wedding if not. Hotel manager was very unapologetic and compassionate to what we had experienced. To some degree mentioned what we had experienced was fine and the norm. To all potential customers I strongly warn against this hotel to avoid a similar experience

Very handy for Goodwood Revival. Good value, friendly staff, great breakfast, large room with good facilities. Would happily stay again.

We booked for its proximity to the Mid Hants railway station which is just around the corner . It was very convenient for the old high street and we will definetly visit again . A nice corner room gave us good light .We cannot comment on the restaurant as it does Sunday lunches not evening meals that day. Overall NO downsides on our single nights stay with convenient parking arrangements.

Clean and very comfy room All staff very friendly and helpful

One velux window couldnt see through for dirt. Noisy pump all night. Restaurant very disappointing. Slow, undercooked starter, overcooked chips. Waitress in restaurant very polite and hard working