Extremely disappointing experience at Chambers Mahabaleshwar. Paying ₹10,000 per night and receiving such poor service is unacceptable.
1. Booked a higher category Family Room, but was given a tiny and probably the worst/smallest room in the property.
2. Almost all rooms had balconies, but ours didn’t.
3. At check-in, the bathroom was stinking of urine. We called room service, but no one attended.
4. Called 3 times for the in-room menu from 9 PM onwards. Finally received it at 10:40 PM. When we tried ordering food at 10:55 PM, we were told the kitchen was closed.
5. Ordered a water bottle and received it after almost 1 hour.
6. Requested for a better room, but were told the hotel was “100% booked.”
7. The electricity/light went off countless times during the stay, making the experience even more frustrating.
8. Breakfast quality was below average and not at all what you expect from such an expensive hotel.
To make things worse, despite such a poor stay experience, we are continuously receiving calls from Club Mahindra representatives for membership sales. Instead of focusing on guest satisfaction, the focus seems to be only on selling memberships.
Honestly don’t understand why this hotel is priced so high. Terrible hospitality, poor management, average food, and absolutely not worth ₹10,000 per night. Definitely would not recommend.