Ease of booking in, friendliness & helpfulness of the staff

The Swan Hotel is well situated in Alton High Street with car parking at the back reached via the road bypassing the High Street. The bed was comfortable and breakfast was fine. However, the room was just too hot (I now remember this from my stay many years ago), as the room window barely opened at all. A fan was provided for the room. I could have put up with that, with a nice cool shower, however the bathroom had underfloor heating on and the shower, at its coolest, was still hot. A hot room, warm bathroom and no cool shower water was did not make for a happy stay, I’m afraid. It was all just too hot. I did want to mention this as I checked out, however the lady in charge, in reception this morning, was busy giving the cleaning staff a bit of a dressing down. Now, I’m sure there are items that need bringing to the attention of staff, however this should not be done at reception when a guest is standing there for 3 or 4 minutes waiting to check out. In the end, myself and another person just left the key on the reception desk and went.

Great place to stay

The property is getting tired the staff and food were very good . The room was very hot fan provided was very poor .

Nice staff & room, nice evening meal & generous breakfast. Mandy, the Manager, was very informative & welcoming. Would recommend

The property was very old and interesting and in a great location to walk to town facilities, the park and river.

Excellent!

Good check in. Receptionist very helpful. Room was adequate & clean. Comfortable bed. As it was hot we had windows open but kitchen smells came in. Restaurant had run out of some items for dinner & buffet breakfast ran low toi as only one member of staff. But sensible prices for drink/food

Lovely historic hotel with great staff. No air conditioning which is a challenge in very hot weather.

It was exciting to be staying in an historic hotel. I was comfortable with the fan that was provided given that the UK was experiencing a heatwave when I stayed. A staff member was on hand to assist me with taking my suitcase up the two flights of stairs to my room. The restaurant was excellent!

Average for the price.

Loved the hotel, very quaint. Crisp & very clean! Staff was friendly & helpful. Central & convenient to where I was going!

Friendly and helpful staff, a very pleasant experience.

The Hotel condition and food and staff were all excellent.

Very nice hotel , staff lovely , food good , room nice , pillows uncomfortable , large shower head dirty and mouldy .Hotel needs a lick of paint . Did enjoy our stay and Alton lovely place , very friendly

A decent place to stay. Excellent value for money. Comfortable beds. Lovely bathroom. Very clean. Bring your own toiletries, which I always do. There is a hairdryer. We ate in the pub, the food was lovely. The staff are very pleasant. We will return.

Always like staying in this hotel with a maze of corridors and levels and quirky features such as the uneven floors due to age. Rooms are always clean and well-presented with the only drawback being a lack of a simple thing as a box of tissues. Skipped the breakfast option on this occasion (£12.50) but I have eaten there and the food is very nice (inc. the breakfast options !).

We were very impressed with our short stay here as we required somewhere to sleep after a wedding that was nearby. We booked 2 rooms for our family and both were very spacious and clean. The staff were very helpful and thought we’d missed the breakfast after getting up late but were able to still get brunch!

Very nice establishment

The shower wasn’t working properly and as I was checkin the lady was quite rude as I arrived at 11 and she didn’t like the fact that I was able to book a two night stay that late and was just rude