The room was wonderful. The staff was very courteous. A great view of the river.

Excellent

We had a great experience, staff is great, very clean and would highly recommend it. Harvy gave a great Coffee presentation. Diego is a margarita specialist. Petrito is a great nature guide, best tour ever highly recommend the rafting safari safari. Jose is a great server. All staff made sure that there was no pineapple and guava for my spouse. Much appreciated

Sticlers on thier rules. We had a delay on our flights and wanted to shift our 3 days one day but they wouldn't do it without penalty. The hotel was fairly empty so it shouldn't have been a problem. We had to forfeit our first day because of thier unwillingness to help us out in a bad situation.

Good spot

Amazing! It's gorgeous all around property, with very friendly and helpful staff. We arrived from La Fortuna late afternoon on spare tire and they right away offer to take care of that for us! They took tire to shop and got in fixed and replaced by the time we were ready to go to dinner! Saved our day! Breakfast was excellent and ambient so beautiful. So many amenities and activities to enjoy on site, for both relaxing and active time.

Breakfasts needs a little bit improvement.

Beautiful property! You feel right in the jungle. Really good breakfast buffet and restaurant in general. Really enjoyed our stay here.

Grounds and facilities Staff were mostly nice and friendly especially in bar and restaurant

This resort is ideally located 20mins from La Fortuna and avoids the rush and touristy feeling .. gives total relaxation .. The staff is outstanding and the food at Kitara is top caliber. Highly recommend this place and the staff - chef Alex, Michael and Bryan managers , Harvy , Albert , Diego gave us a royal treat !! Thank you Hamilton Leisure for placing customers first !! This was one of our best vacations .. we are fully recharged.

Helpful staff

Great breakfast with lots of wildlife!

The family has a good time here. We are happy with the clean room, friendly and helpful staff, what's up to approach the receiption and so on.

There needs to be more direction and communication. We were dropped off the first night in the dark in front of our building with no clue where to go. Once we found our room (no easy task) there was nothing to tell us what was going on/offered or where to go. Why not have an in room manual? A map? A QR link?

Friendly and accommodating staff, spacious rooms, beautiful property and great amenities.

Yes

Room was clean, great view, the staff were courteous and accommodating. The breakfast was delicious and many options loved the bird stand fruits view. I watched so many different species of small birds. Outside of my room was able to see the monkeys in the morning. Beautiful landscaping.

The staff was amazing, the room and property were beautiful. The hot tub was amazing!

The room was good and clean, the breakfast was very good, the staff were amazing very nice helpful and courteous. Only the showers needs a bit of attention.

Very good