The hotel is a bit dated, still using physical keys for the rooms and the elevator. While the staff was very pleasant, the cleanliness did not meet my expectations compared to other hotels I’ve stayed at. My biggest issue was with the booking. I explicitly booked a room for Two adults and two children, but upon arrival, we were given a room with only one queen bed. When I pointed out that I had registered the children, the hotel demanded an additional ¥7,000 per day just to put an extra mattress on the floor. Because we stayed for two weeks, this cost me an extra ¥98,000 in total. If I visit Kobe again, I will definitely not choose this hotel.

Everything was great from location to Room. Staff were very helpful and friendly. I wish we could stay longer

Beyond perfect! We cannot wait to return!

The jacuzzi bathtub in the room was exquisite, kids loved watched tv in it and the harbour view is just breathtaking! However it is more for couples and I didn’t feel like it was a 5-star hotel. We stayed here as it was walking distance to Anpanman museum.

What a wonderful hotel! The room was spotless, the amenities were the best we have ever seen, the staff were accommodating and friendly, and the fine dining restaurant was superb. In short, our stay was a delight. I realize most visitors to this hotel speak Japanese, but it would be helpful if the brochures and wine menus could be offered in English as well. Just a thought!

Hotel La Suite Kobe Harborland was just amazing in every way. The room was absolutely enormous and the huge spa was a hit with the kids. The room amenities were probably the best of any hotel I've stayed in. All staff were spectacular and so helpful. The hotel is in an amazing location on Kobe harbour - all rooms have views of the water and Kobe tower and there are numerous food options within walking distance. Our favorite coffee spot in Kobe (Blue Bottle coffee) was an easy walk and the kids loved the Gigo arcade which was almost opposite the hotel. I could not recommend this hotel highly enough and we will definitely stay here again.

Our room overlooked Kobe Port, offering a stunning night view. It was spacious and featured a jacuzzi in the bathroom with a view of the Kobe Port Tower. Despite the aged appearance of the room and hotel facilities, the outstanding service from the staff more than compensated for it. The in-room breakfast was also delightful.

Beautiful location on the harbor. Service was amazing. Very comfortable. A traditional design and gig, which is not our style but loved having a balcony and all the amenities. Breakfast came with it but was in the room and very formal. Not our preference. We declined it on Day Two. Didn’t seem that busy. Was a good value considering how fancy it was.

location is the most amazing right smack inside harbor with lots of cafe and resto to choose from. sea breeze when you open the balcony doors. food was equally impressive

If I could give more than 5 stars I would give more. This hotel was phenomenal and the service was fantastic as well. The views are amazing. I couldnt ask for anything more. Thank you so much for the stay!

A fabulous hotel. The attention to detail and attentiveness of the staff was outstanding. Our room was large & comfortable- everything we needed to relax after a busy few days sightseeing.

A great stay and wonderful dinning options in the hotel and nearby.

Totally out of our league. One of those hotels were you stay one night only unless you are rich. Of course everything is perfect here.

Beautiful harbor views from our spacious corner room. Large bathroom with separate room for huge jacuzzi tub with a picture window over the harbor. Included Japanese or American breakfast delivered to the room was very good. An easy walk to two shopping areas and near to the cruise port.

Absolutely loved our stay. The service was top notch and the Japanese breakfast in the morning was spectacular.

Staff were super friendly. The room was amazing and faced the bay and ferris wheel. I made use of the jacuzzi bath both morning and night. Nothing beat a bath tub soak after a long day of doing touristy things.

Staff was fabulous; room was spacious and had great bed and bathroom. Wonderful breakfasts.

Good location, good quality room with jet tub, feels so good.

The hotel itself and the location are amazing!!! And the room we had was very big and overlooked the harbor . Amenities are amazing and staff is very helpful and nice!

We just checked out and it was an amazing stay from service, spa, restaurant and overall atmosphere!