Good location, friendly staff and good food.

I found the staff had a very odd attitude to being helpful. The area in front of the hotel was sheet ice - very dangerous. No one available at desk for check out. Bed very uncomfortable.

We had a pleasant stay at the hotel. It was comfortable and the staff very welcoming. It runs a breakfast and dinner buffet which is very reasonably priced (if you haven’t selected the half board option at booking) and good quality. The hotel says it offers parking but when we arrived there was none available in its car park . On street parking is possible at €12/day but getting a space nearby was challenging. The hotel is cery close to the chair lift down into the centre of Pradollano and lift passes can be bought from the machine in the hotel reception. The decor is a little tired and dated but overall comfortable for a family trip. We are definitely considering a return trip

Staff were all great and friendly from the start right until the end of the stay. The breakfast and dinner buffet are both great with amazing an selection, I was surprised to see that the menu would change too! I was however disappointed to see that the jacuzzi and other facilities were only provided as a surcharge, €15 for 30 minutes, a timed thing! You can't just enjoy the relaxation knowing that the longer you stay in the more expensive it will be.

We had a great stay. The hotel is well used but has good facilities and is in a good location with easy access from the chair lift. Friendly staff in all areas.

Our family loved this place! Thank you.

👍

Excellent breakfast and the dinner was good value. Very clean and good service. Rooms are a little dates but comfortable.

Great price. Very convenient for getting straight on the slopes. Breakfast is superb, if not a little busy. Hotel seems to be teeming with schoolkids. Parking cost is very acceptable compared to some other places. Not being able to check in until 5pm is a pain but often some rooms are ready early.

Avoid. Staff told us we were supposed to book parking in advance yet nothing was mentioned in the booking. Ended up having to walk 5k on our first day to bring our belongings to the hotel room. Not to mention the lack of help front desk at the hotel reception. Also, expect 0 heating in your bedroom and a blanket on the bed while it’s -12C outside. Would definitely not class this as a three stars hotel. Oh - and television had two channels working. Welcome to the year 2000.

Clean and affordable!

Excellent staff & the breakfast & dinner buffet is fantastic food & real value for your money

A lovely old hotel, which while slightly crumbling on the outside, was beautifully maintained inside. Unbeatable views over the town and ski-slopes from the rooms and from the terrace bar. The hotel is close to a chair-lift for transport into the centre of Pradollano. The hotel beds are comfortable and the rooms are kept spotless by hard-working staff. The buffet-style food service in the restaurant offers plenty of options. Overall, we enjoyed our stay over Christmas 2022 (family group of 7 in 3 rooms). The staff could not have been more friendly or helpful. I thoroughly recommend this hotel.

A sweet hotel in Sierra Nevada mountains, nice spa And sauna. Dinner and breakfast were also exemplary. The room was cozy with a pleasant mountain view.

We were super excited when we read “ski-in/ski-out hotel.” We went in February and there was not a ton of snow around the hotel. We were told to go to the city center to get on the lift to go snowboarding. We were told that you could snowboard back to the hotel but nobody was able to guide us once on the slopes. Pros: The hotel is well heated so you don’t have to wear a jacket around when you leave your room. Plenty of areas to sit outside of your room. Bar cafe is open until midnight. We got coffee and dessert after dinner. Room had a balcony and bathroom with separate toilet room. Staff was friendly, checked in online. Staff offered us the chance to take a shower when we returned from snowboarding although we had already checked out (were only going to pick up our stuff). They gave us a towel and let us use the spa bathrooms. Cons Hotel is kind of far from city center (plaza) if you are going by foot. It is all uphill if you have to carry luggage/equipment. Food was not good. We purchased the dinner and breakfast buffet. Drinks (even soft drinks) were not included with dinner which I did not realize ahead of time. Dinner was okay but breakfast not so much. There was variety but most things did not look or taste delicious (e.g. churros were not crispy brown and were soggy).

Great location, ski in ski out which counts for a lot. The staff were friendly and helpful. The hotel itself is showing its age but was clean and tidy.

During our stay the dinner was inedible, not only was the food cold but the quality is really terrible. The staff were so apologetic but to be fair they had to change from buffet to table service and were not equipped for this. We did complain to reception and cancel the following nights dinner. As we had prepaid the receptionist said we would receive a refund, however a week later we are still waiting for this to happen. The rooms are clean but very dated however the hotel has a nice bar area. We were able to ski in/out which was great. There is a great sun terrace but it does get extremely hot in the afternoon and I would recommend some shade.

Good price / value. I will stay again. The rooms are not insulated good. So you will hear when next door goes to the toilet or if they have fun in the bed.

We enjoyed our stay. The suite was great. Staff was very helpful.

Expedia is a terrible company in which i will never use again.