The hotel was nice and comfortable, we had a good stay. The room was clean but it would have benefitted from warmer/thicker sheets in the beds. The service was good but the instructions for the use of the jacuzzi were unclear so we were unable to use it.

No funciona la calefacción en el cuarto. El restaurante no es accesible para personas en silla de ruedas, ya que se llega a él a través de escaleras.

La alberca es templada, los cuartos limpios, la gente muy amable.

El personal y la ambientación del hotel es muy buena. Faltan cosas básicas para un hotel de su clase: ●No tiene gimansio. ●No tiene servibar. ●No tiene cafetera en las habitaciones. ●No tiene presión en las regaderas. ●Para temperada de verano: ○No hay ventilador o papalote. ○No tiene aire acondicionado.

Everything was awesome

El aseo excelente, faltan detalles en la habitación, cómo una cafetera y servibar, la actitud del personal excelente. El Sr. Horlando de servicio al cliente, realmente hizo la diferencia en nuestra estancia, super amable, servicial y excelente actitud, muchas felicidades y muchas gracias

Excellent staff

The room was too humid and small for two beds

No hot water, there was a leak. Generally very old. They gave away our parking spot we arrived back after dinner on night 3 and had nowhere to park in the entire place and the front desk night kid had no idea what to do (felt bad for him). Breakfast took a very very very very long time.

La cascada me parecio un detalle unico!!!!

Excellent place, room was very clean the only trouble I had was parking but other than that it was an amazing experience

El hotel es algo viejo y le falta un poco de mantenimiento en algunas amenidades sin embargo es un excelente lugar

I love the hotel, the food and the waterfall out our bed room. Service is great.

Algunas habitaciones están separadas del edificio principal por lo que en tiempo de lluvias te vas a mojar si quieres ir de tu habitación al edificio principal/restaurante/alberca/spa

Stay 2 night. Excellent conditions!

Beautiful and well maintained. Loved the waterfall on site.

Personal very good

La cascada está preciosa

If you speak English only, get used to using WhatsApp to communicate with the hotel. Very little English is spoken. But everyone was super nice

"The staff at this hotel were incredibly friendly and helpful, making our stay truly enjoyable. The rooms were clean and comfortable, and the breakfast was delicious. We'll definitely be back!"