Room was up several flights of stairs. Really friendly young man carried my heavy suitcase, couldn't have been more helpful. Room and ensuite had skylights, views over rooftops. Very comfortable bed, pretty room, bit of noise from coutyard below but just in the afternoon. Didn't book breakfast, expensive at £22. Problem was the bath/shower. Trickle of water from the bath taps, gave up trying to run a bath. Shower was equally useless, stopped part way through then restarted after a minute or so. I know its an old building and that must make maintenance difficult but reliable working plumbing is a requirement.

All the staff were very friendly and helpful especially Julia and Stuart. The room was lovely, light and comfortable.

What a lovely hotel! The staff couldn’t do enough for us, and nothing was ever too much trouble. The food was delicious, the room was spotless, and the bed was incredibly comfortable. The photos of the hotel really need updating because they do not do it justice at all — it’s far lovelier in person. I’m super picky when it comes to hotels, but I would definitely recommend staying here. When I received my booking confirmation, the photo of the standard room made me question my choice, but I was pleasantly surprised when we arrived. The hotel exceeded all expectations.

We had a lovely 2 night stay. Room was ok, would go for a larger room, if we stay again. Staff in the bar & resteraunt were excellent, nothing was too much trouble & the food excellent at both breakfast & dinner.

Friendly staff, helpful and polite. ?room was clean and well presented.

For the price we paid our stay exceeded expectations on every level. Room had everything we needed, comfy bed, friendly staff. The Sunday roast in the restaurant downstairs we excellent. Would stay again.

Pros - good location, comfortable beds. Cons - smelly corridors, paper thin walls.

Very happy with the hotel. Staff very friendly, we didn't have dinner, but breakfast was very good. Right in the town with shops etc all around.

Nice , clean room and friendly staff.

Marcus was superb super helpful. Hotel nice

Enjoyed our stay at The Ormond Hotel Tetbury, the staff were amazing they did everything to make our stay as pleasant as possible even helped carry luggage to room, served a really good breakfast with a good choice. We would stay here again if visiting the area in the future.

We loved the accommodations every thing was spot on perfect other than the public parking lot several blocks away.

Really friendly staff, a great room which was tidy and comfortable

Nice hotel, staff were friendly but seemed overworked and not very well organised. Our evening meal was lovely but cold, and the breakfast menu is very limited not a lot of choice for £22

This was third time we have stayed here and all good.

We stayed for one night and plan to stay again in the future. We received a friendly welcome. The breakfast was wholesome and delicious.

Great place to stay food was great. It could get a little bit noisy if people were drinking in the courtyard but that’s to be expected and it didn’t go on after closing. Only downside for us is there is no on site parking.

We had a great stay. Lovely Breakfast. Really friendly staff. Our room was Cosy but had everything, Nice shower.

All the staff were amazing, kind and thoughtful. My husband has Alzheimer’s and they gave him help so kindly that he didn’t realise they were actually helping him. I will definitely return to this hotel

Payed for superior double room, but on arrival was allocated basic twin room above noisy bar with window to busy road. Superior double room advised was cosy and romantic with double bed. The room we were given was ok, but we had two single beds clipped together with big lump in middle. It's room that is advertised as basic double on Expedia and easily recognized. What is most disappointing is the disgenuinity of staff presenting this room as superior double especially when it's nothing like the superior double advertised (the identified room we stayed in was 107 sq ft and the one we payed for was 215 sq feet) and you payed premium price. The disinterest to at least refund the difference in price or to even consider the inconvenience caused is concerning. Tetbury is lovely place, car park is not convenient, but within 5 min walking distance. Property is very nice and well maintained. Bathroom was very nice and clean. Breakfast average. Beware when you booking and specify detailed features or desired room (colour of headboard,....) as this is what staff suggested to avoid disappointment. I wouldn't recommend this place due to poor dishonest customer service.