The room I paid for was not what I got

Perfect stay after a night out.

ok

So we turned up to a hotel which said parking available and there was none. The bathroom door was broken, the shower mat was black with mould, there were cigarette butts on the balcony , the bathroom stank like someone's had literally just taken a dump and the shower gels etc were empty. The view was ok though and the air conditioning worked.

Good but the room was cold tried adjusting temperature controls but nothing worked could only blow cold air out otherwise everything else was good 👍

Everything was fine with the parking

Clean and spacious room for time in the city, great choice for breakfast continental or full English

Ideally located for the city centre, the Abode stands proud between the race course and the centre with a fifth floor bar and restaurant offering fantastic views. Our room was comfortable with a large shower room. Overnight parking on site was expensive compared to the large public car park just a 3 minute walk away. I didn’t enjoy the continental breakfast, staff served the toast and it wasn’t toasted - also no choice in bread. It was cheap, but I would have preferred to pay more and have a bit more choice.

Our room was down graded because on an issue with it which was fine but we're not informed beforehand only when we checked it. I would have appreciated been contacted before hand

Great hotel, well situated. Good size well appointed rooms with very comfortable bed. Friendly staff. Definitely use again.

great hotel lovely staff , on edge of chester racecourse great room with racecourses view

Lovely stay

Central to all attractions in chester, friendly staff, has limited parking.

Bed was way too soft

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High quality accommodation

All good on arrival , room not ready so went for a drink, back at 15.00 room ready(320) looked great but stank of sewage, wife complained ( I can't speak), relocated to room 220, nice room, spotless. All ok until shower time, only one towel, wife complained again, rectified. Went for dinner, all good except tables in bar area not cleaned and had debris on them. Sat down to dinner, ordered food and bottle of chateau neuf de pap, food came, no wine, didn't have any neuf de pap, ordered alternative which arrived as we were finishing our main courses, wife had had enough, sent wine back. Manager came over, wife spoke with her, resolved issues. Meal at no charge. There were several other minor things, it feels as if hotel is on the brink of failing, eg if we looked out of our window there was lots of patio furniture left out in the rain with filthy tables left in disarray. Wouldn't take much to put them away tidily, showed an air of disinterest. Also down stairs bar not open, dont see why, doesn't make any kind of business sense, it was closed 5 years ago too. All in all I was very disappointed, I had planned this visit to celebrate my birthday (66) and the end of 6 weeks of radiotherapy, and to treat my wife who has had alot to contend with. Could have been so much better.

It was all great

Reasonable price, good amount of secure underground parking albeit this costs £20 extra which I thought was a bit too steep. The hotel has easy and quick access to the centre of Chester, the race course or to get back out to the motorways. The room and bathroom were large with air con. They were clean, comfy and well equipped. The shower was nice and powerful. The bar/restaurant itself is on the top floor with lovely views and balcony, nice staff and food. My suggestion to the hotel is to have plug sockets near the beds so I can charge my phone and use it more easily as an alarm.

Convenient hotel for the race course. Very friendly staff. Comfy clean room. Parking on site, which is ideal.