The reception staff were excellent but the waiters/servers were not very proactive, leaving us wondering if we had to approach them to be served. When they did serve us they made no effort to establish a rapport with us. Other than that, the hotel met our needs very well.

Only a short stay-room & amenities were very good

Comfortable, quiet room. Very clean.

A very nice hotel, except wifi is not working in Mr room

Prestige feel, amazing plush hotel

Good location. Easily accessible. Ample parking. Nice rooms.

A very nice hotel tucked away in the middle of Clervaux. Difficult to find the entrance to the car park underneath the property, and the short walk outside to the rooms could be a problem, but everything else about the hotel is excellent. The spa area is wonderful.

Very clean, convenient, close to the main highway , the breakfast is great, fresh produce, a lot of choices and everything was delicious, a real treat to start the day. The beds were comfortable. I definitely would recommend it.

Helpful staff and lovely hotel to stay in

Beds need to be upgraded. Matress need upgrade

The security/receptionists let themselves into my room while i was asleep on 2 consecutive nights. The first was for a noise complaint (i was asleep with no TV on) the second was for smoking which i wasnt. I travelled here for work from the UK and was up at 6am in the morning. It was clear someone was smoking and making noise in a room on the corridor but I was told by the "head of security", who let himself into my room when i was asleep, that he was allowed to do so as he suspected it was me by mistake. Other than that the facilities and rooms were nice and the other staff were lovely.

Staff very unhelpful

WE have stayed here a couple of times. The hotel is modern and comfortable. There is also a Spa which seems to be very popular. There is a lively scene in the bar and restaurants which seemed to be used a lot by locals . It is south of Brussels and about a 40 min drive to the airport depending on traffic.

Amazon hotel with very good gym facilities

We came as a family of 4. We loved the pool for the mornings before going in the car exploring Brussels / Brugge / Ghent etc etc. We loved the breakfast, it was fabulous! Great quality and range. The pool indoor and outdoor was great ( set times for kids in the indoor pool but that didn’t bother us as our kids are early risers so we were straight in the pool before breakfast). Beds were SUPER comfy, bathroom was great loved that they gave the kids their own wash stuff, the balcony was great too and loved the fact the windows opened half or full to balcony ( safe for the kids) Also loved the parking free on site and also that the hotel were quick to lend us an iron. The coffee machine in our room didn’t seem to work but again didn’t bother us as we got it at breakfast anyways. Only thing I’d say is to get rid of the play area in the dining hall for kids - the parents just use it as an excuse to leave their kids in there to make a huge load of noise whilst they sit right round the corner not bothering to watch them. Overall we loved our stay

Very nice and smart hotel, rooms well equipped if a bit squashed in a family room. The leisure facilities were excellent. Only criticism was the rooms were a bit tired looking around the edges.

Everything is good

Amazing hotel and facilities. The only issue this week was the room service in one night did not arrived and I had to ask the reception to remove it from the bill

Great experience. Highly recommended.

Buolding work carried out in areas of hotel. A room opposite mine noisy as construction work being carried out. Had to request change of room. Fire alarm kept on going off 3vey evening and the again 02:19, 03:10 and 04:10 Monday and Tuesday night So bad had to check out early .