Lovely,lovely staff, very friendly and helpful. Reception staff were so welcoming and helpful.The lady in the breakfast room remembered our coffee preferences without us having to ask.
Room was teeny tiny but was adequate for our short stay.Room didn't have aircon which meant window open to the noise of the street.
The location was absolutely perfect,so close to the Arena and all the sights we wanted to visit. Also the buses were in the Piazza Bra, too.