Hôtel très bien situé avec personnel accueillant et aidant. Tout près des restaurants de bonne qualité et de la plage. Cuisinette très fonctionnelle. Sofa lit confortable. Propreté impeccable.

A very nice accommodation in the centre of Arcachon. The room was very clean and spacious with a kitchen and lounge area. Nice towels. Breakfast was delicious in a lovely bright Breakfast Room. Staff were friendly . We didn't know about the Roof Terrace until the end of our stay . Better communication at check-in or a full leaflet would help. We didn't know how often to expect the cleaner as our bins got very full and we needed to buy toilet tissues. We didn't know about this so a bit more practical communication in leaflet form would help. The Air Conditioning could have been better in this heat. The door to our balcony had a broken lock and the other window didn't close properly either. It needs better checks and repairs Otherwise a quiet stay in a central area.

I was very satisfied with my stay here. It would have had all 5 stars, except that the decor was very plain. But for comfort and functionality, it couldn't be beat. For some reason, I had trouble contacting the hotel residence when my originating flight was canceled. I suspect this was due to Expedia and not the residence. As a result, I was charged for the night I didn't arrive. Expedia should be better about providing a direct contact rather than giving their own phone number.

I liked that the apartment was fairly spacious. There was an airconditioning control, but I don't think it worked. AC was more than adequate, but I would have liked to be able to vary it a bit. Surprised by having a tv in salon as well as bedroom. The hotel has an elevator, but the second building may mean that you have to do a couple of steps with your bags. Staff was nice and I enjoyed staying there.

A proximité de tout! La plage, les activités, les restaurants !

We got a two bedroom suite with a full kitchen. We were all surprised and impressed about how large it turned out to be especially for Europe. Our suite actually overlooked the central square of the town. Great for a view, not so good when you hear the vendors rolling in early each morning. Since some things weren't working in our suite in addition to there being no safe, once we complained, he staff moved us to a new suite by the next afternoon. The hotel wasn't fancy, but the money it is a very good deal.

General wipe down areas, kitchenette and bathroom were generally clean however, decor finishes; skirting, doors, floor etc. were dusty and not clean. Room was located on the 1st floor overlooking the plaza and was particularly noisy early morning due to deliveries (6am onwards) and late night noise due to the local restaurants. Internal hotel noise was minimal. Possibly due to other guests knowing from experience, NOT to be located at a low level overlooking the Plaza.

Excellent hotel at the price point

Our stay was for four nights. The rooms were clean on entry , decent size rooms with a spacious terrace(balcony) , well stacked kitchen with drinking water, toiletries and coffee/sugar satchets . It would be better if there was daily cleaning of our rooms and regular refill of toiletries. Also to note the heater was not functioning and we had to wait three nights before the technician came in to repair (on the last night). The coffee and sugar satchets were to be picked up daily from Reception and wasn’t replenished into the apartment. Finally we had workers on our balcony doing painting and repair work for a higher floor apartment without any prior intimation nor permission. For info there is an additional cost for pets per night for stay (no pet bowl, no poop bags or pet food provided as part of the extra cost). Despite these issues, I still appreciated the good location of the hotel.

Clean room great staff

Good

Great location. Attentive staff. Kitchen cabinets were full of the dirty dishes of previous guests. They do not supply coffee or tea after the first day. The bed was comfy, and the linens were fine, but the other furniture is functional but uninspired.

The staff are terrific in this hotel. Highly professional and very helpful at all times.

breakfast is great

The staff are wonderful le personnel est merveilleux

Amazing room overlooking the square/market. Close to the beach and beachfront restaurants. Staff were amazing - very helpful. Parking is available but very difficult to find to correct entryway. Definitely recommend this hotel!

Great location. Close to everything. Air conditioning not great. Being on the square it was noisy until late and then again from around 4am. Small shower😳. Location overrules negatives

Central location and safe parking

Sink backed up. Shower backed up. Clean the pipes once in a while… One dishwasher detergent pod for a stay of four days.

Great property - lovely apartments and lovely staff. Bit noisy if you have a room facing the square though. Otherwise, great and would stay again and recommend to family and friends.