**Disappointing stay – standards fall well short of expectations**
While the concierge was helpful and an early check-in was appreciated, almost every other aspect of our stay left us frustrated.
The room itself felt tired and neglected — loose floor tiles, scale-encrusted shower tiles, and generally dated amenities gave the impression that maintenance has not been a priority for some time. The sofa bed was extraordinarily uncomfortable, seemingly missing springs, and its presence in the room eliminated any circulation space around the main bed. To add to the frustration, the toilet blocked during our stay.
Housekeeping was only carried out after 5pm, and during servicing, rubbish was left strewn along the hallways for extended periods — creating a deeply unpleasant impression that lingered well beyond the inconvenience itself.
Small touches compounded the disappointment: just two coffee pods allocated per day on an ageing Nespresso machine, body wash and hand soap that appeared to have been watered down, and a hand dryer in the women's restaurant restroom that was out of order throughout our entire visit.
The restaurant coffee, dispensed from a machine, was poor — particularly hard to justify at the prices charged, where one might reasonably expect a proper espresso setup and a trained barista.
Reception staff were not very helpful.
There are significant improvements needed before this property can accurately claim to offer a comfortable experience. We are disappointed.
