I came at 11am to check in, and left my luggage at the front desk until it was time for check-in. I showed up at 11:30pm and they told me that maintenance have to fix a leaking in the bathroom, and left the room uncleaned. They have the whole day to either 1. Clean the room, 2. Notify me about the situation, 3. Switch me to a new room. Instead they gave me the option of sending me to a new hotel that is not nearby or the latest which it was hanging and waiting in the lobby of the hotel while they cleaned the room.
Truly disappointed and I can’t believe the poor and unprofessional end result.