This hotel is Very terrible place to live even very disgusting as Wel as there is no one in the reception to show the room as we had to wait too long for get someone help us . Actually this hotel is doing fraud with tourist , to be hohent we are not coming here for staying whole day or night just to sleep for little while 'on the other hand this hotel take the advantage from tourist this is the reason tourist not coming that much. I dont recommend anyone to come this hotel .

Clean, comfortable and cozy rooms. Pleasant atmosphere and very friendly staff. I had a wonderful stay and I will definitely go back.

This is something from hotel hell. As soon as you enter the property, the wall paper is falling off the wall and the stairs are a trip hazard. There was bags of rubbish left in the corridor for most of our time. When we entered the room, it got worse. The carpet was filthy, shower was filthy, sockets, WiFi and TV didn’t work. The bed was not even a real bed, it was two single camp beds pushed together. No expenses spared on the pillows or mattress, we had a terrible sleep. The place just generally stunk. The hotel looks nice on photos, but it clearly hasn’t had any maintenance since the 80’s. I can’t believe I booked this for our honeymoon, but Easter weekend meant it was super busy and we paid above the odds for this place.

I expect a partial refund from hotel .com. I paid extra for a canal view room. Arrived and told they are full and we have a room with no view. If I don’t like it to call the police. Rude horrible staff

Very good 👍

Room was very tired, wardrobe not in good shape. We left early and paid to stay at another hotel. 😞

Rooms were not clean. Basis amenities like electric kettle was no there...no drinking water...

Very convenient hotel

Clean room

Room is dingy, no internet/wifi (as promised) and no television (linked through the internet). Basically, none of the amenities offered were available. Concierge only redirected me to a dead end info@ email address to lodge a complaint. Very, very disappointing experience.

The photos on the website are so far removed from reality. The room was a disgrace. It was pokey and small. The carpet is faded and knackered, the furniture is falling apart and battered, the fabric wallpaper was coming away, there is mould in the bathroom, the shower was dreadful and had an awful lip on it which was sharp and you can catch your toes on, the bed was like two camp beds pushed together, the WiFi doesn’t work at all, the tv on the wall was wonky. Even the corridors are horrifically shabby getting to the room. The rooms are in a separate building to the surprisingly nice but tricky to find reception, but that’s where the good bit ends. I’m surprised this place has any stars and is not worth a fraction of what I paid.

Cheap stay in Venice to get a connecting flight elsewhere. You get what you pay for with this hotel. It's a little tired and shabby but it was perfectly clean, the service was excellent and my stay was nothing like some of 5he fantastic horror stories on Google.

The only hotel in 42 non refundable bookings world wide that would not refund a booking made 4 months in advance when my wife was diagnosed with cancer and started immediate treatment so that we had to cancel our trip. Hotel used excuses like laptop not working to not respond to questions.

Dirty floors, mosquitos, broken tiles and bad beds. Poor breakfast

Staff was very rude and unwilling to be of assistance. I would recommend paying a little bit more for a different hotel. The area around the hotel is nice.

Serving staff were very helpful and friendly.

Nice location and quiet. Too outdated and not alot of conveniences. Too small rooms

Not only that the people were rude but the place is full of mold I have to be out most of the day because I was afraid to get sick. The advertised Smart TV in Wi-Fi we never got five when we went to the receptionist they did not accommodate us at all. Wedding Felix arguing so we left it like that not TV no Wi-Fi. The only good thing about that hotel was the servers at the restaurant..

Do not waste your money staying here. The only good thing is the proximity to water taxis. The red carpet had a black moldy spot as you walked in along with two big yellow discolored spots. The smell in the room was that of it not being aired out at all, quite moldy. The walls were covered in red and gold fabric which had not been changed in decades, which held in that moldy smell. Although there was A/C, it didn’t work. We had the temp down to 18 and with it being a tiny room, it was stifling hot. Hardly any space to have two people moving around at the same time. Paper thin walls, could hear all noises with other guests. Front desk is in another building a few doors down. The TV turned on by itself multiple times throughout our stay, first time being at 5:00am one morning. Checking in area was also the spot where guests paid for restaurant services. In the middle of us checking in, we had to wait for multiple guests to pay for food. This hotel has a three star rating but was no where near that. Definitely would not recommend this hotel.

Where do I begin? Hotels.com.and hotel Messener both need investigated. Lets start with the hotel. What you see is not advertised. Believe me. Mould, damp, electrical switches broken and exposed, broken furniture and bed bugs plus much more. I checked in and 20 minutes later right back out. I suffer from respiratory health issues. Hotel messner and hotels.com would have been paying my medical expenses should i have stayed. But dont worry! Hotel messner and hotels.com re booked my Room and BOTH REFUSE to give me my money back, oh and tried to say the hotel don't speak English. Dont worry I have a video they do! Check my pics, since hotel.com say I'm lying. Local polizia has closed this place down on more than 1 occasion due to not being fit for purpose