The room was lovely and spacious. All staff very helpful and attentive

The hotel was lovely and the staff were great The receptionist was so kind and friendly made you feel very welcome

No elevator. For a spa hotel, surprisingly no grooming products, no hand lotion, no body lotion, mo bath oils. Room was a good size, for once a closet with plenty of hangers, bed was very comfortable. Bath plug did not seal properly so bath was draining all the time you were in it which meant having to top it up constantly. Asked for a replacement plug but no response. Strangely, hot water from tub faucet was hot while hot water from shower above tub was SCALDING! For some reason housekeeping kept taking away the clean towels but not replacing them. Two days running I had to get a bath mat from reception. Room and bathroom were very clean. Breakfast consisted of bulk purchase quality food served as a buffet under heat lamps so dry and lukewarm. Sadly this is now standard practice in many hotels. Extensive gardens which should be quite lovely in Spring and Summer..

All the above fabulous time because of the whole team there!

Positive Staff were well trained and friendly Hotel was well located and easy to find Negative Lift was out of commission No USB points in the bedrooms *** No designated external smoking area

Clean room. Easy parking

Cheery welcome. Efficient staff. Didn’t realise the Spa was a short walk through car park & not on site. A sense of faded glory about hotel - lacking atmosphere with older clientele. Spa full of kids & businessmen. Probably would not choose to stay again for high price of room.

It was absolutely amazing to have our holiday there. Will definitely return

Great hotel. Best od the summer. Breakfast good. Beds good. Excellent shower. Only issue was no air con and if it was a hot day then it may have been uncomfortable im the room. Beautiful grounds.

Hotel tired. Waited 10 minutes for buffet breakfast to be replaced as lady said they had too many pre orders in? Had to ask 3 times for milk and towels as nobody told us on check in that you have to put a sign out to get your room cleaned etc. been 4 times before always fab this time not so good

We enjoyed our stay at Bannatyne spa hotel. The executive double room was spacious and relaxing with a queen sized bed. The spa/leasure facilitates were very good. Just a shame we had to pay extra for that.

Very friendly staff, nice room and comfortable bed. Breakfast was also good, especially the pancakes.

I found the lady in the lounge bar rude. I asked it there was any chicken wings and instead of saying no like most customer service friendly people would she was rude. I paid for executive room, it smelt of dog so had to be moved, the room we when got was half the size and not value for money atall, it was more of a basic room but was told it was executive. The spa and changing facilities are in urgent need of a refurb. There should also be cleaning carried out whilst people are using it.

We had a lovely stay from start to finish the hotel was very welcoming, food and room spot on.

This hotel is gorgeous! Food was delicious! Highly recommend. We had been traveling for 3 weeks in the UK and France. This was the only hotel to provide luggage racks! And not just one, but two! As a senior, having to sit on the floor to locate things in my suitcase each day is not easy. This simple addition was much appreciated. Finally, a facecloth! Two would have been better for two people but I was happy to have one at all. I don’t understand why they are considered a personal item in Europe. Having to travel with a wet facecloth is quite inconvenient and rather ridiculous to this Canadian. So this too, was a very appreciated item.

Great service, beautiful property and the access to the health club was awesome.

The hotel is very clean and comfortable and the staff welcoming. Not sure it is very good value for money though - the shower controls were broken but did function, EV charging was not available at the hotel but a short walk away near the gym/spa, but was even more expensive than chargers at motorway services! Service at breakfast for anything other than the buffet was a little slow, despite there being very few guests. Apart from these few niggles we enjoyed our overnight stay.

It’s lovely. Our daughter’s wedding was held here & we stayed the weekend. Everyone was so kind & thoughtful. Daniella, the GM was there for us when needed, so was Sofia & I’m deeply sorry I can’t remember the name of the other girl. She was so attentive & seemed sort of ubiquitous. She was everywhere helping. She was @ breakfast as well as the Montgomerie room. The elevator was inoperable the last day, we’d luggage bc we flew in from the US. However, two gentleman came up to our room to help bring our luggage down. Thanks again for taking care on Denille & Robert on their special day & for showing both families a hospitable time.

Overcharged on my credit card despite being assured I would not be. Having great difficulty contacting the hotel to rectify their mistake.

Unfortunately the staff could care less that guests are there. Actually they are begrudging that you are paying to stay. Attitude to the max. Because they were short housekeepers they just left towels on the floor at your door! TVs didn’t work. It was a true disappointment! Cannot recommend.