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Wil'que Westlake Hotel & Residences

Explore Wil'que Westlake Hotel & Residences

Overall Ratings & Reviews Wil'que Westlake Hotel & Residences

Traveloka (83)

Other sources (258)

8.7

Very Good

From 83 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

9.1

Meal

8.2

Location

8.7

Service and Facilites

8.9

People often mention about Wil'que Westlake Hotel & Residences

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Distance to City Center (2)

Staff Friendliness (2)

Room Space (2)

Bedroom (2)

Bathroom (2)

Taste (2)

Surroundings (1)

Accessibility (1)

Family Friendly (1)

Wifi (1)

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Traveler Reviews Wil'que Westlake Hotel & Residences

Number of reviews per page

20

40

Customer reviews

A***y

10.0

/10

Reviewed 32 week(s) ago

Comfy, close to the old quarter. Most of the staff speaks English

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Accommodation's Reply

15 Jan 2026

Dear guest, Thank you for staying with us and giving us perfect score. We are delighted that you like our location and service. We look forward to welcome you back during your future trips to Hanoi. Best regards, Tammy Residence Manager

M***l

Leisure

8.5

/10

Reviewed 33 week(s) ago

Please improve the cleanliness of the toilet. other is good

1 people find it helpful

Accommodation's Reply

15 Jan 2026

Dear guest, Thank you very much for staying with us and review our property. We well noted your observation about toilet cleanliness. We will work with our Housekeeping team for improvement. Warmest regards, Tammy

TN

Thanh N.

9.1

/10

Reviewed 101 week(s) ago

Everything is good, except gym room, All faci is quite old and not clean.

2 people find it helpful

T***G

Business

10.0

/10

Reviewed 103 week(s) ago

fully furnished, everything is great

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1 people find it helpful

Guest

8.5

/10

Reviewed 109 week(s) ago

Just need to improve the socket to suit Vietnamese people and it will be ok.

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Accommodation's Reply

17 Jul 2024

Thank you for your response to this request. We have the option of providing a universal plug adapter when customers request it. We look forward to your support during your next vacations/business trips.

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HM

Hồng M. B.

10.0

/10

Reviewed 210 week(s) ago

The day I went in it was raining so it was hard to catch a taxi, but the receptionist enthusiastically found a taxi for me and everyone here is very friendly. The room is also very nice.

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Accommodation's Reply

16 Aug 2022

Dear Ms. Minh, Thank you for sharing your feedback about Somerset West Lake Hanoi. We are very pleased and honored to hear that you were satisfied with the service of the building and gave the maximum score. Hope to welcome you back to stay at Somerset West Lake Hanoi in the near future. Best regards! Nguyen Hue - Asst. Guest Service Manager

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TT

Tran T. L.

Business

9.4

/10

Reviewed 374 week(s) ago

Really good hotel with lake view

1 people find it helpful

MD

Minh D. T.

Romantic

10.0

/10

Reviewed 386 week(s) ago

I booked through app; upgraded it to have a balcony & lake view. Good service 👍 and a good restaurant. Highly recommended.

+4

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TH

Tedd H.

Family

8.5

/10

Reviewed 397 week(s) ago

Very friendly and helpful staff. We enjoy our stay. However bit far from city centre.

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THUY AN PHAN

Business

9.7

/10

Reviewed 435 week(s) ago

My customers are all foreigners, they ask me to book here next time for every trip. They recommend to friends and partner companies. so I don't need to say anything more.

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3 people find it helpful

CD

Che D. V.

Romantic

8.5

/10

Reviewed 440 week(s) ago

Nice place to stay. Easy to reach the romantic West Lake and other landmarks of Hanoi.

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Le Nguyen H. D.

Family

9.7

/10

Reviewed 442 week(s) ago

Great staff. Good location. thanks

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ml

megawati l.

Family

9.1

/10

Reviewed 452 week(s) ago

Location is just nice. Taxi always in front of lobby, easy to go anywhere. Staffs are also very very nice and responsive. Just the bathroom still use bathtub, prefer shower room than bathtub. Will be back to Somerset if we go to Hanoi again.

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NQ

Nguyen Q. T.

Romantic

9.7

/10

Reviewed 453 week(s) ago

The rooms are nice and clean, the staffs are friendly, the doctors are very friendly and enthusiastic

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1 people find it helpful

TT

Tam T.

8.5

/10

Reviewed 487 week(s) ago

Good. But the secret chambers. Required ventilation.

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1 people find it helpful

NV

Nguyen V. H.

8.8

/10

Reviewed 496 week(s) ago

Clean rooms, friendly staff. Location is not very convenient, not catering a little inconvenient

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1 people find it helpful

NT

Nguyen T. H. H.

Romantic

6.1

/10

Reviewed 499 week(s) ago

ok rooms, food less, k delicious, each had the same, no change in food,

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NN

Nhut N. M.

Business

9.3

/10

Reviewed 499 week(s) ago

Breakfast has less choice of dishes

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NT

Nguyen T. H. H.

Romantic

9.4

/10

Reviewed 501 week(s) ago

ok, good service ...

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CT

CTY T. D. D. C. N. J. P. K.

Family

9.4

/10

Reviewed 503 week(s) ago

Good price, supportive staff and good environment.

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Number of reviews per page

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