Overall Ratings & Reviews York Pavilion Hotel, Sure Hotel Collection by Best Western

Hotel served our needs but rooms could do with a makeover, looked tired and dated although they were clean. Outside patio area was very nice and full engilsh breakfast very good.

It okay and tables was sticky for breakfast.

Receptionist was rude beyond belief. Room dated,

It was quiet and clean.

Reasonably priced for the standard of hotel .. parking available although at a cost .. Staff welcoming and friendly …

The sign at the door regarding the age of the property doesn't explain worn carpets in the bedroom! Nor does it explain the very limited menu of which items had run out on what appeared to be a very quiet Saturday night. What items were available we had to chase up as they had forgotten. Charging for parking may be normal in York. We had low expectations based on the previous reviews we read but we chose this hotel for it's proximity to the racecourse. It has character but could be so much better.

It was just what we wanted

Lovely building, with lovely staff. Would highly recommend and we will be booking back in next time we stay in york

A

Love this hotel,its quiet and relaxed,staff always friendly

It is a lovely charming old building which we generally love and respect. Sadly we were there on a hot day and the room with its poor ventilation and no AC, it was like an oven. There was a gentle breeze outside and we had a lovely pleasant dinner in the garden. But sleeping in that heat was impossible despite the small table fan provided. We were exhausted the following day. I would not recommend the room in summer. Staff were lovely, food was nice. Shame we could not get the much needed good night's sleep. The lino in the bathroom did not do it's charm much good, but it was the heat that got to us.

Excellent value for money.

Very dated . Staff at breakfast have no idea and had to wait an hour to get a cooked breakfast asked to speak to manager no one came . Don’t stay here

Room condition too old, even staircase, refurbishment is necessary and parking is too expensive. Should publish parking fees on website before booking for consideration and only found out after booking made (too late/no chance to cancel booking)

Unpolite staff on check in. Having to pay £15 for parking even though we were only there 8 hours.

I booked a Superior King room but we were given a standard double, when we asked at reception if this was the correct room, the receptionist lied and told us the booking information stated it was a double. I could easily see my details on her screen, which clearly stated the correct Superior King room. She gave us new keys for our room which ended up being a Deluxe King, not a Superior. Not what I'd booked: basic room, bath filled right up when shower was being used, no extractor fan in the bathroom so everything was damp and soaked. Car park cost us £15.

Beautiful old traditional hotel Only down side was the room mainly bathroom could do with a visit from a professional decorator. Other that we loved it and will be back

This is one of the quietest hotels I have stayed at in York.The staff were excellent.The hotel was perfect for our needs and was ten minute drive to where we needed to go.They had on site private parking.The breakfast was excellent,lots of choices.

Charming hotel but showing signs of its age. Could do with refurbishment in the rooms as it’s been a while since they were last done. It’s all a bit dated inside which, for a hotel playing on its history is possibly part and parcel of it, but it doesn’t scream boutique. But a lot of people love that kind of thing so this is their hotel. Parking at £15 a night is, however, extortionate. I’d expect a hotel like this to give free parking to its guests. (I know street parking is free but you would expect a hotel like this to have it complementary). Food was average. Nothing wrong with it but nothing exceptional either. I’d probably venture into York next time & partake of one of the restaurants there. Easily walkable from the hotel, it takes about 30 mins or so.

No useful power points in the room. It is 2025 not 1925. Need power and sockets within easy reach. Bedside table for recharging phone would be really useful. Having to pay a £50 charge on arrival and then claim a refund in the morning is so bizarre. What do they expect - that I’m going to trash the room rock n roll style or steal a towel?