Overall Ratings & Reviews Fairfield Inn & Suites Columbus

Very good staff

The rooms and common areas were always very clean and quiet. The staff was beyond friendly and accommodating. We were very pleased with our stay at the Fairfield Inn in Columbus, MS and would absolutely recommend it to family and friends. We have stayed at 5 different hotels in the Columbus area with our daughter being in college nearby, and this property was by far the best for cleanliness, staff, and price.

Everything was great

Young man that checked us in was so friendly and helpful and really seemed to enjoy his job.

Staff was excellent, accommodating, always smiling and standing ready to assist with anything you might need. The elevator was not working; we are elderly so the front desk attendant changed our room to the first floor to accommodate our needs. The breakfast staff were so nice and kept the area clean and made sure food was always available.

They had an issue being struck by lightning. Not their fault, things happen. They gave me a lower level room and comp points. The elevator was still fried. The room was very clean. Staff was polite. Breakfast was okay. Loved they had yogurt but was looking for a bagel or muffin to add to it. Overall I will have to come that way often and I will book another room with them.

The staff was the best starting with Graham who checked us in, Samantha Bogan, the manager who came around at breakfast and spoke with and listened to everyone, and ending with the cleaning staff who were extremely joyful and pleasant as they prepared to work. As manager, Samantha set the tone for all the employees, showing concern for the guests and being very accommodating for issues caused by the lightning strike. Most important, the room was clean. My only suggestion is that they lower the shower curtain in the handicap accessible room to prevent water from spreading on the floor.

Always clean & have friendly staff. Was super resourceful in making sure we were comfortable even though the facility had experienced issues due to a recent storm.

There was a lightning strike about 2weeks before our arrival. Elevators were out. Many TVs were out. Luckily we got a working TV but did not get a 1st floor room. They offered "free cancellation" if the elevator was a deal breaker but I think most of the hotels were full. They should've offered a discount AND they should've notified customers several days or a week in advance.

I enjoyed my stay.

It was not the greatest. No internet, No Elevator. Had to be switched to a different room because my door would not close or lock.

I was satisfied

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The desk staff was amazing. Very helpful from my first interaction with him. Even had a dolley at the in of the hall for easier transition. I didn’t like that I had to go and get more towels. When I did what was ask to receive more when housekeeping came around. Most definitely didn’t like what housekeeping came to my door when it was clearly a do not disturb hanger on door. They even proceeded to come in lucky it had the bolt in tact.

The front desk clerk was very friendly. The shower had alot of mildew buildup

The staff was amazing. The room was clean. I would stay again.

Great location ready access. Room was quiet and clean. No problems

Mattress was too soft, woke up back hurting. Needed clean towels had to go to front desk and the clerk was rude. On my next trip will stay somewhere else.

We had a great stay and would definitely stay here again when in the area.

The hotel is is in good condition. The parking is cramped and not lighted. You will need earplugs to sleep if you get a room on the north side of the hotel.