Room was immaculate and the staff were very friendly and welcoming throughout our stay. Unfortunately, we felt the quality of the food didn’t reflect the price. We paid around £100 for an evening meal which included two mains, a shared Camembert to start, and two drinks, but we didn’t feel the quality of the food justified the price tag. The meal itself was quite bland and lacked imagination. The sauce with the main was overly salty, and the bread was extremely dry, as though it had been left under a hot lamp for some time before being served. Breakfast was also disappointing. We again felt the food may have been cooked some time before serving. The mushrooms were dry and had very little taste, and both the meat and eggs had a slight fishy residue taste. Next time we would probably choose to have breakfast elsewhere. It’s a shame, because aside from the food, everything else about our stay was fantastic and the staff were lovely.

Beautiful building, lovely spacious bedroom, friendly staff and excellent breakfast

The staff couldn’t be faulted. Very polite and helpful

Lovely spacious apartment

Great room! Fantastic breakfast! Great facilities for pets and very friendly and caring staff! Will definitely come back

Brilliant all round! Very friendly staff!

Excellent- very comfortable- Good food

Everything wonderful

We stayed in the Maple room was lovely except Shower pressure was really poor, black mould in the window and on blind not really the right set up for that bathroom hard not to get water all over the window sill

This is a lovely hotel with lots of charm. Our room was extremely comfortable and spotlessly clean. We had a friendly welcome on arrival and won’t hesitate to stay here again. We felt it was very good value compared to what the larger chains charge for hotels with little or know character.

Lovely hotel with really good room - although the shower took a bit of figuring out. Food is very good, not cheap but great quality. Breakfast was excellent and all the staff are friendly and very helpful.

Too many stairs for an 85 year okd

Really nice hotel, the staff were very accommodating and provided wonderful service. Highly recommend!

Fabulous hotel. Nicely decorated. Everything in perfect condition. Lovely dinner. Would 100% come back.

We found all of the staff very friendly, knowledgable and attentive to every detail, they would sort something without waiting to be asked Very comfortable dining and the food was excellent. Wonderful location and very pleasant surroundings. We had an unfortunate accident one morning with a cut that bled badly the staff were brilliant and had everything sorted wih bandages first aid was on offer and a swift clean up. Could not have asked for more.

The hotel lived up to expectations and the buildings were built of the lovely soft Gloucestershire. It was a shame that the outside seating for the bar like being in a car park and close to the road. The staff were friendly and helpful.

Very nice stay

Super convenient for Highgrove Gardens. Staff friendly….especially the young men working behind the bar. Comfortable single rooms with full facilities and parking for all.

Overall, the hotel is very pleasant and well-presented. However, our room (35) had virtually no water pressure in the shower, which was frankly shocking. It’s difficult to understand how a room in this condition is still being offered to guests in 2025. In contrast, our family’s room had a newly renovated bathroom and functioned perfectly well, so the difference was quite stark. Additionally, although we arrived late, the check-in process was unnecessarily slow. Despite having emailed a month in advance to confirm that we were bringing our dog—and receiving acknowledgment of this—the hotel initially claimed no dog-friendly rooms were available. While they eventually accommodated us, we were told our dog would need to be on her “best behaviour,” which felt unnecessarily pointed given the prior arrangements.

Didn’t like that the breakfast didn’t open until 7.30 am , so I left without eating.