Overall Ratings & Reviews Pullman Lima San Isidro

el servicio

Love the hotel every time I go.

Good hotel well located. Very nice staff. The music throughout the hotel is way too loud day and night. I had a meeting at 8am and then lobby was literally a disco… quieter common areas would be better.

Excelent

挺不错的酒店

Loved it!

Amazing staff, they took the time to arrange a quick anniversary welcome gift.

The hotel is comfortable with nice rooms. Friendly and helpful staff

Nice Hotel

I stay at the Pullman was OK, upon checking in the bartender was rude and not helpful for us and the hotel was just so so. It was clean and safe, but there was nothing about it. That was special and I would not return when there are so many other hotels in the area for around the same price. We had dinner at the HYATT one block away both nights because it was more relaxing and had a better selection of food. There’s nothing wrong with the hotel. It’s just not as good as other things in the area and after having a bad experience on check-in, I preferred to go elsewhere for drinks and dining.

Excellent

Ok

I will be staying here again. it was very well located

Excellent hotel for business and great location in the city.

Location and price

S

Everything great so far

This hotel stay was good but definitely not a VIP hotel stay. No room upgrades and everything was fee for service. I arrived at 8:30a and was told I could wait until 3p to check in or they would charge me $50USD to check in now although my room was ready… seemed like a money grab but I paid. On another occasion housekeeping knocked on my door(room already cleaned and bed made). I was in a video call and when I went to answer the door, housekeeping apologized but never stated what they wanted. Moments later the front desk manager called me and she was like she received a message that “I refused to let housekeeping in” I explained that I never called for housekeeping and that she lefts without actually answering what she needed. The manager took note and apologized but definitely was a strange experience. Staff really didn’t take the opportunities to connect with patrons and for a hotel in a very business area I had hoped that they would be more informative, sharing on things to do and places to see. Luckily I had friends and went out with them. Felt very much like a ordinary hotel experience, nothing VIP about it.

Great hotel next walking distance from great restaurants and with great amenities.

The hotel is very clean, the staff are very attentive (open doors for you etc), the rooms are large and soundproof...BUT the beds and the pillows in particular are so uncomfortable that neither of us slept a wink all night long. I don't think this is the first time the reception have been told this judging by their nonchalant reaction as they charged us the stealth 18% tax at checkout. The swimming pool is also not great as it is on the ground floor, so for most of the day the hotel building itself and surrounding buildings plunge it into shade, making it chilly to sit out there. The jaccuzi is a joke. It's warm but the 'jets' of water are pathetic. I would never stay here again and advise you to look elsewhere if you want to actually sleep.