Laurie
with Friends
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
The breakfast buffet is excellent and many of the staff are very nice. It’s also within walking distance of several good restaurants and feels quite safe. However, this Wyndham doesn’t live up to the brand’s standard, in my opinion. We stayed in three different rooms over five days and all of them had issues or oddities. We had no hot water for the first day because they had a problem with the hot water system on several floors. Even when the larger issue was “resolved” our room had only lukewarm water. After multiple requests by us and multiple failed attempts by maintenance at getting it fixed we were (quite reluctantly, it seemed) moved to another room … an upgrade since the hotel was full. While appreciated it would not have happened if we hadn’t been insistent they provide a room with hot water (a minimum standard for a hotel!). We were moved back to a regular room for our last night as the room we were in was reserved for another guest. And AGAIN there was no hot water. Again maintenance was dispatched. This time their fix was to turn the cold water off completely (?!!), which did nothing to make the hot water hotter than it had been. So it was a tepid shower for our last night at the Wyndham Foz. We must have spoken with 8 different front desk staff over the five days and only about three seemed to be capable of, or even interested in providing a resolution. Overall a very frustrating and highly disappointing experience, especially considering the cost.
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