This ryokan was truly extraordinary — hands down the best resort experience I've ever had. The onsens were incredible, with so many to choose from, each offering a different way to unwind. The kaiseki dinner was a highlight in itself — beautifully presented, course after course of exceptional food. Room service was thoughtful and attentive throughout our stay. Set right by the river, the whole property immerses you in Japanese culture and hospitality in the most authentic way. Everything about it — the setting, the onsens, the food, the service — came together for an unforgettable experience. Cannot recommend this place enough.

Staff were excellent, polite, attentive, prompt in response. Room was large, quite dated though and could use updating, especially the bathroom. Waste basket in bathroom was toy sized. Onsen baths were great, nice and ample facilities. Meals were excellent; attended by great staffs.

Wonderful and perfect.

Staff was incredible. Very helpful and friendly. The location is beautiful but the decor a little outdated. The room was very smokey but ok once we opened the window to air it out. The food was EXCELLENT. The outdoor onsen was my fave. I would stay here again despite the smokey room - just make sure you request a non-smoking room!

Ok, so when I booked I must have been rushed and just thought it was expensive. Turns out I got the dinner and breakfast option and was so glad I did. The 9-course dinner will leave you wanting it to never end and yet unable to eat much more. The property has three private Onsen (hot-springs) which makes things just so much more convenient. And the town itself is lovely. There are direct (and slow) local buses from nearby and from Osaka and Kyoto. Watch luggage on local buses as there is no storage other than your lap. I highly recommend this town and hotel

A wonderful experience. Nice food and service. Felt full relax and rest.

Stayed overnight to try out the full ryokan experience. The place is quite wonderful. All three onsens were extremely relaxing, the scenary was eye catching and the staff were quite helpful. The dinner and breakfast were best food experiences I've ever had. The gentleman that personally checked in me in and the waitress spoke English so I never felt left out. I just wished I stayed another night.

Great

very nice western and Japanese style hotel. as usually in japan, English is not well spoken/understood, but its manageable for sure. great outside hot baths (onsen), Very nice location.

This was our first time at a Ryokan and an Onsen. We arrived at Shin-Kobe station and took the subway to Tanigami, changed there for a train to Arimaguchi, then changed again for a train which shuttles between Arimaguchi and Arima Onsen. The transfer from Shin-Kobe was accomplished with a single ticket for ¥720. The 12 tatami mat Japanese style room was used for breakfast, dinner and sleeping. We had a maid which served our meals and reconfigured the room as required for eating or sleeping. The same maid looked after us for the entire duration of our stay.

Great place with friendly helpful staff. Not a lot of English spoken but that's okay. Close to Arima's waterfall and ropeway. Nice hotspring baths including an outdoor bath. Wonderful food and drink - try the Suzune sparkling sake, it matches well with the food.

I had previously visited hot springs in Taiwan, and was excited to visit the oldest springs in Japan. While the staff was very attentive, friendly and proficient enough in English, I found the rooms and hot spring spa areas themselves to be less modern than I had expected based on the price and experience in Taiwan. The surrounding mountains are beautiful, but the town itself has relatively few options for shops or restaurants. Perhaps I inappropriately expected a more westernized experience, but as a westerners, I would favor Taiwan for the value and luxury.

Wow they must not get anyone foreign that often here. Definitely a language barrier, not something I would expect from a hotel rated this highly. I would recommend having some good basic knowledge of hot springs in japan along with overall conversation basics. The place is a bit dated (80's) and showed a little wear in the western room they placed me in. Room was a nice size and the fridge had beer and drinks which were a tad bit more expensive . If you get the meals included its well worth it. I felt like dinner was never going to end. The staff is definitely nice despite the slight language barrier. I was surprised that they didn't mention to me the theme'd rooms for hot spring as I read in their book. and the water wasn't as hot as I had heard it can be in other establishments (nice for those that don't like that). I was sad that they closed the bar a bit early but for being mid week stay I was not surprised. The price is a bit more than I would pay to stay again but considering dinner and breakfast those meals did not disappoint me

員工服務相當親切有禮貌，溫泉設施也相當不錯。 小小美中不足的點在於房內用餐的選項可能預到週末的關係，晚餐上菜速度較慢大概花了2.5小時。相對壓縮到使用飯店設施的時間。

셔틀도 운영이 되어서 잘이용했고 온천도 훌륭합니다

房間好舒適，溫泉乾淨，這個旅程中，很好的體驗，下次會再來！

まぁまぁ。

客室は広くて綺麗でした スタッフも親切で良いです 特に良かったのは料理です

重溫10年前住過的高級溫泉飯店，楓葉季節山景更美，有接泊車往返接送有馬溫泉駅，走路約11分鐘及六甲山有馬溫泉纜車駅，走路約10分鐘。服務人員熱忱有耐心，和室客房清新乾淨，一泊二食精緻用心好吃的日本料理，阿福の男湯及玉鋒の女湯更是有馬溫泉的NO.1，是來有馬溫泉首選的溫泉飯店。

Spa ok