Karen
2.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Worst check in experience- which I did try and talk through with the manager on check out and although he was pleasant in his manner I did not feel heard. Because of the errors at check in I did not feel I would be supported had I flagged up all the issues. Housekeeping is poor.
The room was pretty and made you feel like you were in your own cottage with a door to the garden but reviews probably over rate this place because of the first impression. Flooring was amtico style with coir mat which did feel nicer than old grubby carpets of many hotels.
Cleanliness could have been better the soap containers were very grubby so you were making your hands dirtier to wash them! Housekeeping threw the replacement towels (we were cut down by one) on the bed. I had to change a bulb round. The double bed had not been connected correctly and divided which could have resulted in serious injury. The fan controls needed a new battery. Walls seem thin so you can hear other guests and the presentation as you walk in needs massive clean. Having had a drink in the bar general untidiness and loose dogs did not inspire me to eat there.
Parking was easy which is important to me and able to get very close to the room.
Hopefully other guests would not have the check in experience but I do feel this place is well over priced for the standard they are delivering
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