The hotel itself is very beautiful, the tower gives you an amazing view of Florence. The staff were helpful in giving us recommendations on places to go. The rooms were clean and we felt safe. The breakfast had a nice selection and they made us coffee of our choice each morning. The only cons, when we first checked in the cleaner that they had used on the room was very perfumed and we had to let the room air out. Luckily they only seem to use that cleaner in between stays as we never smelt it again. Through our bathroom was a door to a patio, however, we couldn’t open it at all as the patio overlooked an alleyway which had such a strong cigarette smell that it was flown into our room.

No A/C activated in rooms. Advised that due to it being April and low season they only turn it on from May. It was 26deg and room was very hot. When paying over £200 a night I don’t think this is acceptable. Breakfast was okay, tower view amazing BUT also visited by a lot of tourists and tour guides. Found this off putting when we paid to stay at the hotel and tourists continually arriving who had paid zero. Biggest issue the noise outside rooms, constant from early hours with vendors moving trollies on cobble stones. Great location but not sure we would stay again. The AC restriction was not advertised by Expedia at point of booking and room was too noisy. Also had to pay a 60 euro city tax for two people on a 5 night stay.

The location is amazing The staff were very friendly and helpful The property was clean with wonderful decorations The window’s view was opening to a pile of trash

Amazing hotel, perfect location, incredible breakfast, professional and kind staff

Great location. We enjoyed the family room for 4 and all of the history of the site.

Superb breakfast. Superb location. Brilliant rooftop bar with amazing view. Also quiet and secluded rooftop terrace near bedrooms in the tower annex.

Booked a quadruple room (one double bed, two singles) through Expedia. Arrived at the hotel and was given a standard room with a double bed without apology and pretending it was the correct room. Had to find alternative accommodation. Hotel also made refund through Expedia problematic. Expedia also poor in managing.

Good breakfast. Good location. Bed too hard in apartment.

Central location, great staff

The room was clean and the slippers that were provided were very welcome addition. Lovely spacious apartment. Free buffet breakfast was definitely a bonus. Lovely friendly female server at breakfast always pleasant and lovely singing.

Best hotel and superb location in Florence. From Florence airport we caught the tram to Florence and got off at the main train station. From there is was a 15 minute walk to the Hotel Torre Guelfa. It is easy to find as it is one street away from the famous Ponte Vecchio bridge. This hotel is beautiful inside and the staff were very friendly. The location is close to all the main attractions and perfect for your stay in the city. In addition to this they have their own tower with excellent views of the sunset, Duomo, and city. During good weather they run a bar on the roof. This tower is accessible from the 3rd floor via a door in breakfast room and up some wooden stairs. Arrive early for the sunsets as it gets busy, once the bar closed (in February at 8pm) we could still enjoy sitting up there and taking in the city view at night. Our room 305 (classic room) was lovely and a good size, with hair dryer, shower/bath, coffee & tea facilities, fridge, free water, and window shutters that gave us a good sleep any time. The breakfast was amazing with a fabulous hot and cold selection, arrive early and you will wonder how all this food will be eaten, arrive late and you will see that it is. Some of it is replenished and the breakfast lady made us fresh coffee. Florence is a city of walking, so when considering a hotel the Hotel Torre Guelfa is in prime position. We loved Florence and 5 days ensured we saw everything, I'd imagine it is worth booking the lavish rooms here if you can.

Beds not that comfortable.

They tell you when you head to Italy, bring your walking shoes and be ready to climb a lot of stairs. Well, staying at the Torre Guelfa we were in for a treat as the hotel has its own private bell tower that once you make your way up the top gives the best panoramic view of Florence. The charming hotel was comfortable and offered a wonderful buffet breakfast. Be sure to verify what the view is for your room because it is a historic building - but that might add to the charm of your visit. It is in walking distance to many of the major attractions while on a quieter street. We visited over the winter holidays and our trip was all the more wonderful because we stayed here in Florence.

General thought it was decent. I recall a modern bathroom in the photos but my room had a much older style. Staff was great. Breakfast was so-so; I would recommend better/fresh pastries.

Breakfast was not included since we were given an apartment and we didn’t request any service from their staff, all in all we enjoyed our stay in Hotel Torre Guelfa, we loved the location and very comfortable for 5 people.

Room was amazing beautiful big bathroom with large bath tub. Bed was comfy and four poster. Staff were all friendly drink in roof top at sunset was worth the climb breakfast in medieval hall was varied and fresh

We loved the hotel for so many reasons. The location is excellent, the building is so interesting, all the staff were friendly and helpful, the breakfast was delicious and plentiful and the roof terrace is fabulous. We highly recommend it as THE place to stay in Florence!

Loved the location, the rooftop views and the breakfast. 10/10 for those for sure. The breakfast attendant was so amazing- she remembered what we ordered and was a very bright light each morning. Our room, 309, was a bit dark and had no mirror. There was a mirror in the bathroom of course. Ironically there were so many mirrors everywhere but none in our room. We were able to even walk to the train station which was very easy and doable. Beautiful location. Would recommend.

This hotel was beautiful, hands down one of our favourites of the trip! The highlight if this hotel has to be the bell tower! With a terrace and bell tower serving drinks in the evening with panoramic views of Florence you can’t go wrong! The staff were polite and welcoming ensuring we had directions for our time in Florence. The hotel had period features which added to its character. The room we stayed in had high ceilings and four post bed and had a separate room with a sofa lounge area and a bathroom. The room was spotless and quiet in the evenings. Breakfast was lovely the pastry options were different everyday and were fresh. They also had a continental option. We will definitely be returning.

Breakfast was amazing and staff were friendly! The best part was the viewing tower at the top with views of the whole city.