I was welcomed by a VERY unprofessional lady at reception. She was chewing chappies and watching video on her phone while "checking" me in. When I queried the details of my booking she showed me her computer screen and told me to read the mail that expedia sent to the lodge. In the room, it took more than fifteen minutes of wasting water before I got hot water. I phoned reception and they sent housekeeping to my room who simply said "wait, hot water is coming". It did come. The water pressure is the worst I have ever experienced in my life. It felt like niddle drops of water when you open the tap. The climax was sleeping with cockroaches and finding one in my jacket. When I showed the same lady at reception the video I had taken on my experience with cockroaches in the room, she grabbed the phone and started yelling for housekeeping. She could not offer a simple apology on the experience. She requested that I wait and speak to housekeeping. Very very distasteful and outrageous experience.