Overall Ratings & Reviews TownePlace Suites by Marriott Elko

Great place. Unfortunately I was accused having a pet and changed without my knowledge.

It was wonderful, clean, with adorable kitchette.

I have never had to talk to a manager before. I did because I was hoping this was just my room and they should know about it. They should be ashamed of themselves for charging this high rate for THAT room. Handicapped accessible room-could t get shower to work and none of the phones worked to call the desk, shower head had two streams and I could barely get the shampoo out of my hair-was really looking forward to a hot shower after driving all day. Bathroom floor, mirror, soap dish, etc were filthy. Cable tv but some major local channels blocked out(?). Room was beneath Marriott name and WAY overpriced. It was large, comfy bed, cool set-up. Talked to the manager. They know about the shower heads because of “hard water”-then fix them! She offered a refund(don’t care about that)and then said she couldn’t because booked through hotels.com. Then offered Bonvoy points but we couldn’t get into my account. She said she would work on it. Nothing ever came of that. I paid $264 for this room. Beneath the Marriott brand. Waited almost 3 weeks to see if they did anything to make this right-nope. I have stayed at hundreds of Marriotts and this was a big disappointment. Embarrassed I had to talk to manager. Stayed at Home 2 Suites on trip back home…far better hotel for $100 less. Never cared about a refund, but upon reflection I should’ve insisted considering the disrepair of the room. Follow-up would’ve been appreciated! Do better “Marriott”!

Clean and friendly staff

Pool open 24/7 ☺️

Very welcoming and quiet. Staff was wonderful and accommodating, breakfast was fantastic every day

The staff was very friendly. The room was clean and had everything we needed for our stay.

We got in really late and staff was helpful

Long black hair all over thr bathroom floor that wasn’t cleaned up. Obviously not swept. Left over old food stuck on the dining room table. Cleaning department need to take another look at their cleaning process.

Good

I am a Titanium Elite member, and I asked for an upgrade, and they put me in a tiny box of a room. No internet service, and the front desk acted like it was no big deal. I won’t be staying at this hotel or any others owned by Marriott.

Hotels.com is very disappointing. I will not use the service in the future.

My husband and I stayed her for 1 night while passing through on vacation. We chose this property because we stayed at this chain last week in Downtown Fort Worth, TX. This is probably the best and nicest hotel we’ve stayed in. This location was very convenient getting to and from the freeway. It’s at the end of the street up a small hill that has 2 other nice hotels and a nice apartment complex next door. There is a Wingers restaurant/bar that is a 30 second? drive that had great food and drinks. Gas station right there as well. They have everything you need, either in the room, or at the front desk. The bed was very comfortable (we have bad backs) as well as the pillows. Towels were very nice as well. The shampoo/conditioner that were provided were good products as well. Nice floor length mirror behind the bathroom door. Good size closet that has plenty of shelves and hanging shelf baskets. Laundry basket too. There was another good size closet with a safe, several hooks for coats along with an iron/board. The breakfast options were plentiful. French toast, waffles, eggs, cereal and yogurts. They provided pumpkin pie, French vanilla, hazelnut creamer as well as almond milk for coffee. Water with sliced lemons too. Several flavors of oatmeal and many toppings. When we checked in, Tree greeted us and seemed actually happy to see us even though we’ve never met her. She provided great dining options. I forgot the morning receptionist name, but she was very friendly as well!

This is a great place to stay. Staff is very friendly and accommodating. We stayed in a 2 bedroom which worked perfect for us. Wie will definitely stay her again when in Elko.

We were traveling last minute with our small dog and could not be happier with our choice. Beds wers comfy, we had everythibg we needed to be able to manage a 4 day stay. Would stay again.

No good place to walk dogs.

The hot tub was broken and I’m sure this is not the first time I have stayed when they had this issue. Breakfast was good, the beds were really comfortable and room was spacious. I would say the price was pretty high though and my rate increased from Sunday to Monday night which seemed odd.

Very clean and quiet.

Suite was spacious. Good location, safe. Breakfast was okay, convenient. Our room had no view which was disappointing since price was high

We stayed in the two bedroom suites while passing through town. We weren’t expecting much, but we were presently surprised with how big and roomy the suite was. The staff was also very friendly and helpful. We would definitely recommend this hotel, we would gladly stay here again.