100% customer service I felt very welcomed. The grounds are well maintained everything was clean. Food was great the Dominican Breakfast 👌. Location close to the beach but far from the noise definitely a relaxing place. I would 100% recommend this place.

Clean room fresh breakfast

The room door did not close they came in with pliers to fix it unsafe

This place is great! Good breakfast, extremely friendly staff and very helpful! The rooms and grounds are well kept. Relaxing and beautiful, had a good experience!

The staff service was too good

Room very spacious and clean. The staff is top of the line and very good food.

The hotel was charming, the room was spacious and the staff were lovely. I truly enjoyed my stay at this hotel.

Really enjoyed the quietness of the hotel. The breakfast has good options depending on your taste. The bedroom is quite large and the bed is comfortable. Staff were helpful. And the beach is less than 5min walk from the hotel.

Staff was super sweet and fun ! Villas were very clean and the common areas were very well kept, felt like a little paradise. The pool is salt water and is available for use 24hrs. They also have gazebo space for yoga and group classes. Meals cooked by staff were great. Walking distance from the beach and other restaurants. Shoutout to Yakeuiris and Yokaira !!!

I've already requested a refund and am waiting for the email with my case number. We couldn't stay there, and we had to find a better place during a busy weekend and pay a lot of money. I arrived with my 85-year-old mother & my three kids, and the place didn't live up to the expectations set by the website pictures. There is no beach in front of the hotel. The pool & facilities are tiny. The place is hard to find because it is on a small street. The bedrooms are clean, but they're not as big as they look in the pictures. It is an uncomfortable, depressing place. I really appreciate the refund to compensate for the money I had to spend on another place.

Lugar hermoso atención cálida y maravillosa … 10/10

Cosy and quiet, great service

Ambiente tranquilo y relajante !!! Lo que necesitaba

Great location, welcoming staff

I would like to request a refund. The service was horrible. The check in process took a hour because they seemed understaff and the man who was trying to help us had no idea what he was doing because he was just security. Our door wouldn’t lock and I felt very unsafe and barely slept. The roaches were everywhere in the bathroom. Very unpleasant experience overall !

Highly recommended

The air conditioner unit wasn't proper fot the size off villa. The room was hot. The emergency electric generator didn't work and it was in very poor conditions.

So beautiful and amazing, will be coming back for sure

Personal, weather, food , place everything was amazing , The reason for our trip was for my birthday and all the staff, including the owner and manager Betania, made me feel welcome and like family. I recommend it 100%.

We were very pleased with our stay at Hotel La Tortuga. The service was excellent. We were greeted with a delicious fruit juice. We arrived at the hotel at 2:00 p.m., and they let us check in anyway. We loved the breakfast; you can choose between eggs or pancakes. It includes a fruit cocktail, natural juice, coffee, and bread. There are a wide variety of restaurants and spectacular beaches around Las Terrenas. I recommend Punta Popi Beach... We would definitely stay here again.