Tenia mayor expectativa al desayuno

Lots of fun things to do for kids,water rides pool etc The amenities are good and feels like 5 star

I'm not happy with the restaurant service. Too much delay from order to get the plate in the table and, also, the food was bad for the price that paid. Amazing pool and excelent custemer service.

The room and the facilities in general are old, but the pool is excellent, also the facilities for kids aré very good.

Cerca del evento

very good, thanks

Very good thanks

The service was not good at this place. The rooms lacked basic amenities. There was no chair only a bed, their was no iron, instead though they would iron your clothes for a fee. I’ve never stayed in a hotel that didn’t have an iron, or a chair, or hangers. I ordered room service and it was supposed to be an sandwich with egg meat, cheese. Instead what they sent me was a essentially a grilled cheese, with the meat and the egg served on the side. I speak Portuguese so I know that this is not what I was supposed to get. The only water that was available for washing and showering was scalding hot, there was no cold water. The pool is nice but for a business traveller I’d never stay here again.

Sparse by American standards but overall was good.

The hotel transfer us to other hotel far from Rafain about 20km and lower category. It was a trouble as the congress was running in Rafain. They said they had a problem with the room. They only provide one room for the last night only because I complained. They should pay attention on the needs of the guests.

The hotel was okay, but it was the wrong one. I thought I was booking Rafain Centro, in the center of town, but it turned out that I booked Rafain Palace, several kilometers from the center. The hotel was okay, but not what I thought I was getting, and not at all the location that I wanted.

This stay in November 2014 was in connection with a conference, otherwise I might have chosen a more central hotel. The hotel is fine if one has a rented car. The hotel lobby and restaurant and pool area were truly very nice, but our room - 342 - was very musty (damp and somewhat smelly) and rather dark even in the middle of the day because of trees outside the balcony. Our swimsuits would not dry there.

Excelent

The hotel is currently in the midst of a major renovation and upgrade. I think that it was probably nice in the past but the decor was dated and would love to see what they do with it.The service was great and with an updated look this place could be truly nice. Breakfast was good each morning.

Muito bom o hotel. Café da manhã excelente

Excelente local para se hospedar com crianças. Eles tem uma piscina aquecida, então mesmo que esteja frio, pode levar sua roupa de banho. Fomos em todos os pontos turísticos de Uber, lá tem uma cobertura mto boa pros dias de chuva, então vc não vai se molhar ao sair do hotel. A equipe é bem prestativa, meu agradecimento especial ao tio foguete, que recebeu meu filho mto bem. O quarto era limpo e as camareiras fofas ❤️ eu absolutamente voltarei. A comida do jantar é mto boa, o café da manhã eu achei normal padrão. O buffet do jantar eu achei sensacional, opções maravilhosas de sobremesas, atendimento excelente, e a picanha com purê estava divina! Se você tiver filhos, acho que você e seus filhos serão bem mimados aqui. Eu amei!

Volto com certeza! Quarto limpo e bom café da manhã!

Lugar incrível, com ótima infraestrutura e funcionários atenciosos. Café da manhã excelente

Hotel limpo, ambiente agradável , funcionários prestativos e educados , café da manhã top .

Adoramos ficar no Rafain, tudo excelente, mas precisamos destacar a recreação, Tio Rick e sua equipe são demais! Nossos filhos não querem sair do hotel!