The property location was great. It was very easy to get around the city being in the center of everything . For check in there was some confusion, the was supposed to be a form emailed to me for me to fill out regarding occupancy information but never received it. The lady was not very accommodating for the simple face she would not let us check in early because she did not receive the form. Had I been emailed the form I would have filled it out she would’ve let us check in early which we had not slept in 24 hours so checking in early we’ve been great. Instead, she had us walk around the city and waste four hours.

We had a wonderful time at the apartment. It was very clean, quiet, spacious, and centrally located to all of Madrid's most iconic sights. I would stay here again!

Large and clean room. Very close to everything. Nice staff

The hotel staff is excellent. The location is central to the city and main attractions and areas are close by. The apartment offers a homely stay, full kitchen with clothes washer. It makes uour stay comfortable.

The space was very nice for our family of 4. We stayed in a unit that slept 6 people but the pull out did not look very comfortable and we did not use. The location was perfect and the staff at the front desk were always kind. The bedrooms were nice with king beds and great closets. The main room was not the most inviting for relaxing. The roof top was lovely and we spent time up there every afternoon.

The check in staff and the location are great.

Easy online check in in advance of arrival. My questions were answered quickly via e-mail too. The property is opposite The Palace de Cibeles and very close to bus and transport links. Our room was very spacious, with kitchen, dining area, living room with smart TV, two bedrooms with very comfortable beds and a bathroom. There is plenty of storage space and effective air con. It is on a busy road but the windows are double glazed so shut out the noise. Breakfast (extra charge) was good - just a small buffet selection but still lots of choices and eggs cooked to order if you want. Great location - 5 minutes walk into the Parque del Retiro, 20-30 minutes walk from art galleries (Prado and Reine Sofia) and the Movistar Arena, and 15-20 minutes walk to Plaza Mayor and Puerta del Sol.

Todo bien.

This is the third time at this hotel. Great location and large rooms. Highly recommended.

The room was clean and large with two separate bedrooms. The king size beds were VERY comfortable!!! The roof top has beautiful views. This is a great location to everything.

Great smooth experience! From the start was greeted and felt welcomed not just me but my whole family. We really enjoyed it here! Breakfast was good ! And we enjoyed the location ! Would definitely come back !

The hotel listing images were not close to what the rooms actually look like. Our room had a moisture smell to it. The racks in the bathrooms where the towels were, were dusty.

The room was clean and staff were very helpful! The place was perfect for our needs, located in the heart of the city and within walking distance of everything we wanted to see.

Location is great but room is poorly conditions. Furnitures are broken, door jams and cabinet door nob is also broken. It desperately needs an update.

The small apartment was lovely and the staff was great! This will be our first choice for Madrid in the future!

Everything was good

Todo bien

The breakfast was wonderful. There was a great selection of everything. Our host even served us fresh baked croissants. Great value too.

Lo único que tengo que decir negativo es que estuvimos varias horas con el ascensor roto, pero al final se resolvió, de lo demás, no tengo queja alguna,buena variedad en el deyuno, buena relación calidad precio, staff muy amable,habitaciones súper confirtables,ubicación inmejorable, lo recomiendo 100%

Room was spotless and front office staff excellent. Will return again.