Overall Ratings & Reviews Pickalbatros AquaFunClub Allinclusive Marrakech

Not to a 5 star standard Water rides were only on for a set time Food had no flavour Rude staff

A really fun place for families with loads of activities for kids and adults.

Great hotel to spend time with family although rooms in need of some attention. Took three visits to reception to get maintenance to put a seal around shower door to prevent water running out of bsthroom into hotel room. Resteraunt had a good varied selection daily and staff very attentive especially Mohammed and Mr Samir the Resteraunt manager.Water park slides could also do with some extra checks to find small points with rough joints causing small abrasions/cuts.Nightime entertainment ok but very loud inside the blue bar and if you want a more relaxed setting at the Red sky bar you had better order your drinks there before 9.30pm as it closed then instead of the advertised midnight closing time.

Everything was good but just towards the end I ended up having loose motions maybe because of the food but other than that everything was really good service room was spacious hotel had things to do they need to sort out the pool table when paying for that balls were missing

Animation team were absolutely brilliant. Room needed some minor repairs and was difficult to get guest services to send someone to repair. Generally room was clean but had problems with mosquitos. Good food and entertainment.

Excellent staff service, excellent food

To upgrade the AC system

C'est la pire conpagnie Easyjet, le vol annulé et il nous assure un vol apres 1 semaine... les vacances gachés !

We had a lovely stay . Lots of good food and helpful staff. The entertainment team were really good fun!

Very beautiful place to stay with fabulous variety of food options.

Lovely place to stay. Food options were varied but lots of repetition. Some parts of the room need some work but on the whole a very nice place. Easy to get into the main town a bus service just outside the hotel. Some staff unsure of how the transport system worked

The hotel is very nice we had a good time. The pools are very clean and well maintained along with the hotel. The food is hit and miss depends what you like unfortantly the Italian resturant was open. The room we were in was a little dated the patio window didnt lock properly and kne of the bed side plugs didnt work which was annoying but thankfully i had a long enough extension cable with me. There is tea and coffee in the rooms but no milk you will need to get this from the cafe on site. Overall it was a plesant stay and we had a relaxing break. If you have kids its great as the water park looks amazing

Lovely staff, great with kids. Water park would have been great but we didnt get the weather. The food was okay/good but it could definatley get repetative.

We really enjoy stay in. Alot of fun activities and great food. Staff was very friendly. Yousaf was very helpful and friendly.

Very nice

Amazing experience.

We arrived 10:30 PM from the airport starving and thirsthy We were told there was nothing to eat as the retaurant was close, and when we got the room there was not even water bottles to make milk for the baby. we only speak english, spanish and portuguese, so asking for delivery food was not an option. Not all inclusive at all, there was a separated snack bar that sells all what i was expecting to be free. Juices and cheap beer was served on through out the day on the island, however no variaty what so ever. If you were hungry outside eating hours or went to town and got to hotel too late, you would starve till the other day. Overwall i wouldnt recommend this hotel for english speakers only, i guess would be fine if we could order food , however they did not have room service either.

This property is great for summer fun with so many pools unfortunately for the off-season, most of the amenities were out of order or under construction. The gym was flooded and not available at all.

PROS: Entertainment Team was fantastic and arranged for Nightclub to be opened one night (out of season). Waiters at main restaurant were very friendly and attentive. Lots of pools to choose from CONS (shortened due to word count): Reception staff were rude and liars. We were not allowed to speak to Manager. 1) On check-in we were charged a resort fee although that was not detailed on our booking but we paid anyway. 2) Night before check-out we asked the only person on reception for late checkout and they said yes until 3pm at no charge. On checking out, were informed that there was a charge and person that said we could have was not authorised to give free late checkout. We asked to speak to manager but were told they were not onsite, reception said they spoke to manager but when they said they were calling, they just went to back and did not call (one person was watching them) and told they said we must pay. We were told the person meant we could use the facilities until 3pm, not stay in our room – that was absolutely not the case and another customer confirmed they had been told the same. Weren’t allowed to speak to Manager and basically held hostage as hotel security was told not to allow us to leave until we paid so we had no choice or miss our flight waiting for the elusive manager to turn up. Can’t believe a late checkout could be misunderstood – would have kept 1 room instead if they had been honest about charge. Truely believe it’s a money making scam.

The hotel looks nice from the facade and online pictures but the reality at the hotel is very different. Guests are all predominantly French or Moroccon and the majority of the guests are rude, dismissive and do not know how to queue. Further, the staff are all generally rude and do not smile or try to help. In the restaurant regularly at breakfast, coffee cups and juice cups would run out and not be replenished for ages. Further, I witnessed staff handling hams and cheeses with their bare hands - no gloves. The water park had several maintenance issues and several slides were broken and not working. The floor within the water park was dangerously wet and slippery, whilst I understand it’s going to get wet - there was no drainage for the water and inconsequence walkways in the water park became dangerously slippery. I didn’t leave the resort and only ate and drank in the resort. Me, my friend and several guests came down with food poising and became very sick. After being seen by a doctor they confirmed that it was a stomach bug and due to poor sanitation from eating and drinking. Like I said I witnessed staff handling food with their bare hands and also the same with ice cubes and fruit. I became very seriously ill and this did spoil my holiday; the reception staff were unhelpful and I only got medical attention using my travel insurance. The resort blasts loud and thumping French and Moroccan music from 10am through to 11pm at night - there is no relaxation