Hotel Valle del Rio, SA

Explore Hotel Valle del Rio, SA
8.6
Very Good
From 408 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

8.6

Service and Facilites

8.8

Traveler Reviews Hotel Valle del Rio, SA

Number of reviews per page
20
40
Top reviews
Chantel
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property was beautiful and all of the reception staff was amazing. They were the best part!! I really wanted to love this place because it was so beautiful, but too much went wrong. Beware of booking an economy room as that was the excuse for anything wrong. Our first room, 105, had issues. The bathroom was not cleaned as there was a bunch of hair in the sink as well as very moldy caulk and wrappers/debris in the shower. Housekeeping came to clean it up but afterwards the cleaner continually gave us nasty looks every time she saw us. She even walked into our room at 8:30 in the morning without knocking and we had the do not disturb on. On the balcony, the kitchen vent was there and it was loud with an overwhelming food orders. We were moved the next day. Second room was much better on the balcony, but the shower spit water all over the bathroom. The safe would not open and after a day out WITH DO NOT disturb on, there was an opened bag of M&Ms on the shelf. We decided we didn't want to move again so we made good with what we had. The restaurant messed up my dinner one night (avocado salad with chicken.. But no chicken but I just settled, however the salad was salted heavily.. No way to eat that) and the kitchen was closed so I was stuck dipping into my husband's plate and then we had to Uber to the market so I would not be hungry all night. No apology at all. The waiter said.. chicken is extra. Ok, so what I ordered it and it was an add on option.
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Munjal
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Good property. Only downside is it does not include breakfast even though there is restaurant on the property apparently owned by same owners. Location is fantastic and convenient.
Pedro
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

El servicio de restaurante fue demasiado demorado. La limpieza de habitación durante la estancia no es buena
Run
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

In a nice quiet location with Mountain View’s , the room is cozy. Good convenient location.
Jerald
icon-Family
Family
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Didn’t cool
Cameron
icon-with Partner
with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Nice clean room. Front desk staff were pleasant and helpful. The property is an easy enough walk into town. The evening restaurant staff were good, however we found the morning staff not so great. Check your bills- we were charged a 20 percent gratuity by wait staff.
Mercedes
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Yes
Jan
icon-with Partner
with Partner
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Veggie omelette was delicious. Suggest having green tea to offer guests.
Nathaly
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Clean room
Kevin
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Beautiful grounds.
Sian
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Staff was friendly and helpful. Rooms clean and comfortable. Loved the outdoor space by the river...so peaceful and relaxing. Short walk to town.
Joan
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Everything was great! We would stay there again!
Ezequiel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Clean room, nice atmoshpere, good food. Everthing was amazing. Roberto from the restaurant outstanding.
Sharon
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The staff and grounds were the best things for me. I give the staff a 10 on a 5-point scale. And the grounds are lovely, with a large stream surrounded by lush bushes, flowers, and trees maybe 100 ft away. The rooms are decent size with balconies overlooking the grounds. While the rooms are not perfect, they are comfortable and every day I chilled out more and liked it more as an oasis from stress. There is a good Italian-leaning restaurant at one end of the building and I ate there a number of times.
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Natalie
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

The river behind the room was priceless. However the amenities were definitely lacking. The staff for the most part are super friendly how ever not very informative on activities in the area. The room was spotless and was cleaned every day. The food was also very good .
earl
icon-Leisure
Leisure
4.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Major construction in room next door at 2 in the afternoon. Claimed to be emergency repair to replace Air Conditioner. Absolutely no guess consideration given..2 more trips to Boquete in the next year, will definately avoid this property
SILVIA S
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Staff always friendly and attentive to your needs. The hotel is in a quiet area, away from the loud bars and restaurants close enough to walk to town.
Yessennia
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

.
Patricia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

This is beautiful place to stay. It has fabulous grounds for relaxing in. Also a great restaurant. All of this is topped by the wonderful staff. This is close to down town Boquete and all of its attractions
Guido
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Lovely place in Boquete. Rooms are clean and spacious. The bed is comfortable. The balcony is lovely. The air con is a little noisy. Bathroom is small but clean and the shower is spacious with good water pressure. Maneuvering around the door to access the toilet, however, is an acrobatic adventure. The parking lot is accessible from the road by going down a steep decline. If you master this decline without scraping the underbody of your (rental) car you probably qualify for a driver position at the famous Paris-Dakar rally. Despite all these shortcomings the place was absolutely lovely and I would stay there again.
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