The property is run down. But worse than that, the room we were given was dirty, mold on the floor boards and mildew in the shower. We intended to ask for housekeeping to come and clean it. But after attempting to use the toilet we learnt that there was an issue with flushing. There was no one on site to fix the issue so we were moved to another room. Then - wait for it - when we turned on the sink in the new room, the water leaked out of the pipes all onto the floor. The next morning we booked another hotel and left. We were offered no refund or any other kind of compensation. They said since we booked through Expedia we could not recieve any refund for the nights we did not stay. Save your self the trouble and don’t even consider this place.

I stay here on every trip to Brazil. Love the property and love the friendly staff

I had a very good time. The restaurant has a new menu but as usual the dining staff and the reception people are very nice.

Perfeito

Love the property! 5 stars

Great property. Love this hotel

Without a doubt the best hotel in Nova Iguacu. The staff are very polite and professional

The excellent staff

This hotel has a wonderful staff. You have some pretty decent restaurants and the mall is about a 15 minute walk away.

The staff is really wonderful.

The restaurant reception and the staff in general were great. The only drawback was the cleaning ladies who forgot to stop by some of the days during the week. When they did stop by they were very polite but rushed. When they did stop by to clean they cleaned. This is the reason why I gave it a very good instead of excellent! The gym and pool are great and for the moment the best I've seen in the places that I stayed in Rio.

I really enjoyed my stay here and I am impressed with the swimming pool facilities along with the sauna and steam room. They have a big exercise room or weight room and I think anyone would appreciate that especially since we're talking about within a hotel.

I stayed at this hotel for 8 nights. Having worked in the airline and travel industry for 20 years I have been around the world and stayed in many different types of properties at many different types of price levels and I loved this property. The front desk staff was absolutely wonderful and helpful - especially Marcelly and her and I were able to communicate well, even with my limited Portuguese - they all tried to communicate with me and accommodate any of my needs. I loved the restaurant connected to the hotel and it’s staff - such speedy, fantastic service and amazing pizza!

Front desk staff was superb and friendly. Housekeeping was rude kept knocking on door louder and louder for over 15 minutes after ignoring it and obviously the room was locked from inside, since they tried to opened and couldn’t. One time it was cleaned but only changed the garbage bag, and gave 2 towels. And made a super sloppy bed, almost as messy as I left. Although I left message upon check in with front desk, to please do not disturb or call due to a surgery I had, that I must not be undisturbed. Someone, kept calling and knocking until I got up and disconnected the phone and open the door just to ask the same thing again. Pool looked gross lot of dirt in the water, rooms have no bedskirts with box spring showing, it looked very unfinished and sloppy. Bed was comfortable, clean crispy sheets, but cheap mattress, only 2 shower towels and one face left in bathroom. No coffee maker, or iron in room, no free coffee or water on lobby. Super basic hotel… But safe nice looking, in a good location for the town, specially if you are on foot during daytime…

This place was amazing. The location, the view the food was incredible. I’ll definitely recommend 💯.

I really enjoyed my stay here and the people were very accommodating. They have a large pool a sauna and a steam room accessible only open until 10:00 p.m. . Everything around the place from food to the mall is within a short walking distance.

Clean room, nice staff helps with everything , good swimming pool !!!

We'll the biggest reason why I like mercury nova Iguacu its because it's close to my family & the peaple that work ove.r there ththey're well trained,they have what I love it: they have a great customer service.

I had a good stay except discrepancy ( charged for 4 nights instead of two plus they charged for breakfast which is supposed to be free per hotel.com advertisement + great last minute deal i got )in what i have book for, through hotel.com and at hotel they have different booking rate. I inquire and showed my booking to the receptionist at 3:30 Am cuz my flight was delay from Panama, she was not happy at first then ask my credit card. which i had to give her despite telling her that booking made out through hotel.com I didn't inquire, resist, pay attention but i wrote a letter to the Manager but didn't get a response yet also sent an email to hotel.com customer service. for the tourists FYI its not easy to get there especially if you are with kids its way far from GIG airport and its more than 35 minutes drive by Taxi when there is no traffic. Good thing Luiz Fernando & Daniela speaks good English and they will assist you very well. Continental Breakfast is good.but remember they charge 35 per person. (i have stayed in many hotels in Rio, all offers free breakfast, but every hotel has their own policy though.) Mercure has nice rooms though.

The hotel staff were very helpful and attentive to anything I needed. The rooms were great nice and clean. Beautiful view in my room. I would definitely come stay here again ;)