We stayed for one night ahead of a cruise in Southampton, and found the staff to be very friendly and helpful.
The drive to the port is around 20 minutes, so it's an ideal out of the town location for the port.
There's a few stairs to the rooms, but a staff member offered to carry our suitcase for us, which is unusual and welcome nowadays.
It's very much a family hotel being part of Peppa Pig world (Which we didn't know when we booked), so do expect some excited children in the dining area. :D
The dinner and breakfasts were particularly good.
Overall a great experience, and we have booked again for our next Southampton visit next year.