The hotel is ugly, not as good as the photos, the building and interior are old, need to be renovated, during our 4-night stay the room was never cleaned, and for mineral water, coffee, tea, sugar we had to ask for it every day, and there are no bus facilities from the hotel so we have to take a paid public bus, 4 reals per person for a single bus ride from the haram to the hotel, and you can't pay cash, you have to use a credit card, so if you don't have a credit card you can't take the public bus in Mecca.